Head of Platform Growth

Parafin

Head of Platform Growth driving revenue growth and customer success in a fintech environment. Leading strategies for platform expansion and customer engagement at Parafin.

Posted 4/14/2026full-timeSan Francisco • California • 🇺🇸 United StatesLead💰 $285,000 - $310,000 per yearWebsite

About the role

Key responsibilities & impact

Inspire, motivate, coach, and grow the Platform Growth/Success team; the team responsible for post-sale onboarding, engagement, retention, and growth of our strategic platform customers
Serve as a strong senior business leader and customer partner to Parafin’s accounts, and to drive usage and expansion within accounts in the form of increasing loan origination and product expansion – identify new strategic opportunities to improve marketing, drive new product adoption and integration, and unlock incremental user segments to help partners grow.
Ensure Parafin’s portfolio of accounts is healthy, including capital origination performance, product adoption, and customer satisfaction.
Set and deliver on KPIs for Partner Growth’s accounts and conduct preliminary diagnosis on issues that may impact growth and account health. You will coordinate with internal teams and partners to help growth stay on track.
Share customer feedback and insights with Product, Engineering, Support, and Platform Partnerships to empower and inform improvements to the Parafin partner experience. Partner with internal senior leadership as the voice of our customer.

Requirements

What you’ll need

5+ years of experience managing customer success or partnership teams, preferably focused on the enterprise segments.
Experience in a client-facing role managing multi-threaded relationships for Enterprise accounts for a technical or financial product. Demonstrated ability to build deep and influential relationships with partners up to the C level.
Proven track record of achieving revenue-based targets and goals, and driving account expansion.
Experience working with cross-functional teams to solve account issues and drive partner experience improvements.
Excellent operational, communication, collaboration, and analytical abilities
Dynamic and strong partner growth execution mindset with a passion and commitment to both understand and successfully navigate our rapid growth.
Track record of recruiting, developing, and retaining high-performing customer success managers.

Benefits

Comp & perks

Equity grant
Medical, dental & vision insurance
Unlimited PTO
Work from home flexibility
Commuter benefits
Free lunches
Paid parental leave
401(k)
Employee assistance program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success managementpartnership managementaccount expansionrevenue target achievementcross-functional collaborationanalytical skillsoperational skills

Soft Skills

leadershipcoachingcommunicationcollaborationrelationship buildingproblem-solvingdynamic execution mindset