Service Desk Engineer, Level 1

Parachute Technology

IT Support/Help Desk Engineer serving as the primary contact for clients in the Philippines. Providing exceptional remote support and troubleshooting for IT issues with a focus on customer service.

Posted 5/19/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AndroidAzure

About the role

Key responsibilities & impact

Troubleshooting PC and Mac issues via remote login or occasional onsite visits
Troubleshooting Microsoft Office 365 and Google Suite issues
Updating client IT documentation and tickets
Contacting vendors on behalf of clients
Securely deleting data on hard drives
Resolving malware and virus issues on Macs and PCs
Ticket routing and escalation to Level 2 and Level 3 support

Requirements

What you’ll need

Minimum 3 years of experience in the IT support industry working with business environments
Minimum 3 years of remote/help desk experience, ideally in a managed IT service environment
Ability to easily troubleshoot and resolve PC and Mac-related hardware, software, operating system, email, printing, and network issues
Strong familiarity with both Mac OS and Windows
Highly experienced with Microsoft Office 365 and Google Suite
Highly experienced with Microsoft Word, Excel, Powerpoint, and Sharepoint (Desktop & Online)
Moderately experienced with Active Directory and Azure AD
iPhone/Android setup, configuration, and sync-issue resolution
Virus/malware removal and prevention
Familiarity with an IT service ticketing system and creating IT documentation
Excellent verbal and written communication skills
The ability to work independently as well as with our team
Reliable, on-time, personable, and customer-focused
The ability to multi-task and work across a range of IT issues with various timelines and priorities
Poise and patience during phone-based tech support and potential onsite visits
Solid writing skills to document work completed and create/maintain IT documentation for clients
Energetic, able to switch gears quickly from job-to-job / task-to-task
Desire to learn; independently and on the job

Benefits

Comp & perks

Monthly financial bonus in addition to salary
Maxicare HMO with +2 Dependents
De Minimus Utility Stipend
13 Month Pay
15 PTO days
Additional Week PTO after 4 years of service
Laptop, Monitors, and Peripherals Provided

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingPC supportMac supportMicrosoft Office 365Google SuiteActive DirectoryAzure ADvirus removalmalware preventionIT documentation

Soft Skills

communication skillsindependent workcustomer-focusedmulti-taskingpoisepatienceteam collaborationreliabilityenergeticdesire to learn