Technical Account Manager

Parachute Technology

Technical Account Manager providing executive-level technology leadership and client relationship management. Focusing on innovative IT strategy and fostering positive client relationships with Managed IT Services.

Posted 5/8/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Partner with our Senior Engineers and our Onsite Field Engineers to establish the overall IT strategy and 2-year technology plan (including budget) for our clients.
Formally present this to C-level executives and other IT contacts at our client sites.
Learn and understand our clients’ industry-specific IT requirements and unique technology needs.
Communicate this information to the other members of our team.
Develop innovative IT initiatives and projects to foster the growth goals and desired work environment of our clients.
Build project plans, including detailed scopes of work, hardware/software options, and the budget requirements.
Communicate project progress to the client on a regular basis and ensure the client receives project completion updates.
Analyze and review Network Assessments and Security Audit reports to identify clients’ business risks in relation to technology.
Develop solutions to minimize these risks.
Present this information to clients during in-person Technical Business Review meetings.
Illustrate the importance and benefits of IT standardization and well-established IT processes and procedures.
Identify emerging technologies that will benefit our clients’ future business needs from an IT perspective.
Tailor the findings and present the information at in-person Technical Business Review meetings.
Manage 25 - 30 client accounts and foster a positive relationship with each.
Ensure clients are very satisfied with Parachute’s services by meeting with and speaking to clients and analyzing survey results.
Handle and resolve client issues and escalations with a great deal of patience, respect, professionalism, and written follow-up.
Monitor and identify any delays in client projects and general tasks completion and communicate any delays to management and clients.
Work closely with COO to manage implementation of Parachute developed processes, procedures, and operational strategies.

Requirements

What you’ll need

A bachelor’s degree in a related field.
An advanced degree, such as an MBA, IT-related certifications, project management certifications.
Previous Technical Account Manager (or similar role/title) experience at Managed IT Service Provider.
8–10 + years of related experience in related business and/or technology.
Strong consultative skills with a background in IT related Services offerings.
Client presentations and gaining the buy-in of C-level executives.
Sales and customer care within a technology-related environment.
Building project plans and detailed scopes of work.
Managing and monitoring projects.
High-level, professional communication with C-level executives.
Able to travel up to 50% of the time.

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Voluntary Life Insurance
Flexible Spending Account (FSA)
401k + Company Matching
15 PTO days
Paid holidays
Birthday PTO day
Quarterly Variable Compensation
Cellular phone stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT strategytechnology planningproject managementnetwork assessmentsecurity auditrisk analysisIT standardizationemerging technologiesclient account managementbudget management

Soft Skills

consultative skillscommunicationpresentation skillsrelationship managementproblem-solvingpatienceprofessionalismcustomer careteam collaborationadaptability

Certifications

bachelor's degreeadvanced degreeMBAIT-related certificationsproject management certifications