IT Field Engineer

Parachute Technology

Onsite IT Support Engineer managing all IT equipment for managed service clients. Ensuring customer satisfaction through proactive onsite services and relationship building.

Posted 4/21/2026full-timeSouth San Francisco • California • 🇺🇸 United StatesSeniorLead💰 $85,000 - $95,000 per yearWebsite

Tech Stack

Tools & technologies

CitrixDNSFirewallsVMware

About the role

Key responsibilities & impact

Manage performance of all IT equipment for managed service clients.
Serve as primary technical contact for clients.
Conduct regular onsite services and status meetings with clients.
Verify backups and review monitoring tools and applications.
Provide proactive services to reduce tickets and ticket time.
Develop client relationships and perform project work as directed.
Implement Parachute Standard Practices and verify installations of tools.
Meet regularly with account managers and senior engineers.

Requirements

What you’ll need

7+ years of experience in network / IT systems and troubleshooting steps.
Extensive knowledge of Microsoft related technologies: Windows Server, Exchange, Office 365.
Knowledge of networking technologies: firewalls, routers, VPN, VLAN, DNS and DHCP.
Extensive knowledge of desktop technologies: Windows, MS Office, email, virus/malware, phone configuration.
Knowledge of virtualization technologies: VMware, Citrix, HyperV.
Education: Associate's Degree Required, Field of Study: IT or related technical field. Bachelor's Degree Preferred, Field of Study: IT or related technical field.
IT industry certifications are preferred: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP.

Benefits

Comp & perks

Quarterly Variable Compensation
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Voluntary Life Insurance
Flexible Spending Account (FSA)
401k + Company Matching
15 PTO days
Paid Holidays
Birthday PTO day

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

network troubleshootingWindows ServerExchangeOffice 365firewallsroutersVPNVLANDNSDHCP

Soft Skills

client relationship managementcommunicationproject managementproactive service delivery

Certifications

Microsoft MCPMCSAMCSECitrix CCEACCIASonicWall CSSACisco CCNAVMware VCP