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IT Field Engineer
Parachute Technology. Manage performance of all IT equipment for managed service clients.
Posted 4/21/2026full-timeSouth San Francisco • California • 🇺🇸 United StatesSeniorLead💰 $85,000 - $95,000 per yearWebsite
Tech Stack
Tools & technologiesCitrixDNSFirewallsVMware
About the role
Key responsibilities & impact- Manage performance of all IT equipment for managed service clients.
- Serve as primary technical contact for clients.
- Conduct regular onsite services and status meetings with clients.
- Verify backups and review monitoring tools and applications.
- Provide proactive services to reduce tickets and ticket time.
- Develop client relationships and perform project work as directed.
- Implement Parachute Standard Practices and verify installations of tools.
- Meet regularly with account managers and senior engineers.
Requirements
What you’ll need- 7+ years of experience in network / IT systems and troubleshooting steps.
- Extensive knowledge of Microsoft related technologies: Windows Server, Exchange, Office 365.
- Knowledge of networking technologies: firewalls, routers, VPN, VLAN, DNS and DHCP.
- Extensive knowledge of desktop technologies: Windows, MS Office, email, virus/malware, phone configuration.
- Knowledge of virtualization technologies: VMware, Citrix, HyperV.
- Education: Associate's Degree Required, Field of Study: IT or related technical field. Bachelor's Degree Preferred, Field of Study: IT or related technical field.
- IT industry certifications are preferred: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP.
Benefits
Comp & perks- Quarterly Variable Compensation
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Voluntary Life Insurance
- Flexible Spending Account (FSA)
- 401k + Company Matching
- 15 PTO days
- Paid Holidays
- Birthday PTO day
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
network troubleshootingWindows ServerExchangeOffice 365firewallsroutersVPNVLANDNSDHCP
Soft Skills
client relationship managementcommunicationproject managementproactive service delivery
Certifications
Microsoft MCPMCSAMCSECitrix CCEACCIASonicWall CSSACisco CCNAVMware VCP