Billing Manager

Palta

. Payments risk management . Monitor chargebacks, disputes, fraud patterns, refunds, failed payments, and other payment risk signals. . Identify risk spikes early and coordinate actions to reduce them. . Analyze payment

Posted 6/6/2026full-timeRemote • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Payments risk management
Monitor chargebacks, disputes, fraud patterns, refunds, failed payments, and other payment risk signals.
Identify risk spikes early and coordinate actions to reduce them.
Analyze payment risks by market, PSP, payment method, issuer, BIN, traffic source, and user segment.
Help keep chargeback and fraud rates within acceptable limits for card schemes and PSPs.
Work with Support, Operations, Product, and Legal to reduce preventable chargebacks and payment complaints.
Prepare regular summaries on payment risk trends and key issues.
Routing and payment performance support
Support routing experiments across PSPs, countries, payment methods, and user segments.
Monitor the impact of routing changes on acceptance rate, chargebacks, fraud, refunds, costs, and payment stability.
Help analyze whether a routing change is successful or creates additional risk.
Maintain clear documentation of routing logic, active experiments, and historical learnings.
Support the Payments Product Manager with recommendations based on payment data.
Billing operations
Investigate payment-related issues, including failed payments, double charges, refunds, disputes, retries, renewals, and PSP incidents.
Coordinate with Engineering when technical investigation or fixes are needed.
Create and follow up on support tickets with PSPs, Primer.io, and other vendors.
Help Customer Support with clear explanations and instructions for payment-related cases.
Document recurring issues, escalation flows, and operational processes.
Identify manual or repetitive work and suggest process improvements.

Requirements

What you’ll need

3+ years of experience in payments, billing operations, payment risk, fraud operations, fintech operations, or a similar role.
Good understanding of online payments, card payments, refunds, disputes, chargebacks, and payment failures.
Experience working with PSPs, payment gateways, acquirers, payment orchestrators, or fraud/risk tools.
Ability to analyze data, find patterns, and explain issues clearly.
Strong ownership and attention to detail.
Ability to work with different teams: Product, Engineering, Analytics, Operations, Support, Legal, and external vendors.
Good written communication skills and ability to document processes clearly.

Benefits

Comp & perks

Competitive salary package commensurate with experience.
Remote, in-office, and hybrid work opportunities.
The equipment you need to do your job.
A premium SIMPLE subscription.
21 days annual leave, plus bank holidays (those observed where you live).
Flexible hours. We focus on your results, not how long you spend at your desk.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payments risk managementchargebacksdisputesfraud analysispayment methodsdata analysisrouting logicbilling operationspayment gatewaysfraud/risk tools

Soft Skills

attention to detailownershipcommunication skillsteam collaborationproblem-solving