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Records Coordinator
Palmetto GBAMaintains quality management system documentation and supports QMS in a healthcare administration role. Requires bachelor's degree and 3 years experience in quality management systems.
About the role
Key responsibilities & impact- Maintains all quality management system documentation at the company level
- Assists and trains functional document control administrators and management in documenting procedures in accordance with certification standards
- Provides support for the Quality Management System (QMS)
- Provide weekly metrics on new, in progress, and completed medical records requests
- Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned medical records tickets
- Manage, organize, copy, scan, and analyze medical records to ensure accuracy, integrity, and timely fulfillment of medical record requests
- Travel to providers offices to complete medical record requests via Electronic Medical Records Systems
- Manage electronic and physical records, ensure compliance with federal regulations and agency directives, and support the full records lifecycle from creation to disposition
- Stay up-to-date with medical records and health information release regulations (e.g., HIPAA)
- Provides document control administrator and management training and support for QMS
- Updates ISO 9000 and quality management documentation at the company level
- Maintains files, records, and documentation in accordance with certification standards
- Works with vendor, document control administrators, and management to maintain and enhance the QMS documentation system as well as to maintain, develop and test any enhancements
- Compiles performance metric reports, management review reports, and score cards
- Provides documentation control for management review meetings
- Prepares and distributes minutes and task list
- Plans internal/external audits
- Performs documentation audits for auditors
- Documents audit findings in a final report presentation
Requirements
What you’ll need- Bachelor's Degree
- 3 years of experience working in quality management systems such as ISO 9000, TQM, Baldrige, CMMI, COPC, NCQA or URAC
- Strong organization, judgment, customer service, persuasion, and communication skills
- Knowledge of the ISO 9000 system elements and/or Total Quality Management (TQM)
- Ability to use software applications to develop training materials
- Preferred: Excellent presentation skills
- Preferred: Strong analytical skills
- Preferred: Computer systems support knowledge
- Preferred: Knowledge of mathematical or statistical concepts and the ability to use complex mathematical calculations
- Preferred Licenses and Certificates: Certified Quality Improvement Associate or other quality certification
Benefits
Comp & perks- Subsidized health plans, dental and vision coverage
- 401k retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Education Assistance
- Service Recognition
- National discounts to movies, theaters, zoos, theme parks and more
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Quality Management SystemsISO 9000Total Quality Management (TQM)Document ControlPerformance Metrics ReportingMedical Records ProcessingAudit DocumentationStatistical AnalysisTraining Material DevelopmentMathematical Calculations
Soft Skills
Strong Organization SkillsJudgmentCustomer ServicePersuasionCommunication Skills
Certifications
Certified Quality Improvement Associate