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Records Coordinator
Palmetto GBAMaintains quality management system documentation and supports QMS in a healthcare administration role. Requires bachelor's degree and 3 years experience in quality management systems.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Quality Management Systems (QMS) including ISO 9000 and Total Quality Management (TQM), with a strong focus on documentation control, compliance, and performance metrics. Proficient in managing medical records and ensuring adherence to federal regulations such as HIPAA.
Highest-signal resume keywords
Quality Management Systems (QMS)ISO 9000 DocumentationMedical Records ManagementTraining and Support for Document ControlCompliance with HIPAA Regulations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Quality Management SystemsISO 9000Total Quality Management (TQM)Document ControlPerformance Metrics ReportingMedical Records ProcessingAudit DocumentationStatistical AnalysisTraining Material DevelopmentMathematical Calculations
Soft Skills
Strong Organization SkillsJudgmentCustomer ServicePersuasionCommunication Skills
Tools & Technologies
Electronic Medical Records SystemsDocument Control Software
Certifications & Qualifications
Certified Quality Improvement Associate
Industry Keywords
HIPAA ComplianceQuality ManagementPerformance MetricsInternal/External AuditsRecords Lifecycle Management
About the role
Key responsibilities & impact- Maintains all quality management system documentation at the company level
- Assists and trains functional document control administrators and management in documenting procedures in accordance with certification standards
- Provides support for the Quality Management System (QMS)
- Provide weekly metrics on new, in progress, and completed medical records requests
- Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned medical records tickets
- Manage, organize, copy, scan, and analyze medical records to ensure accuracy, integrity, and timely fulfillment of medical record requests
- Travel to providers offices to complete medical record requests via Electronic Medical Records Systems
- Manage electronic and physical records, ensure compliance with federal regulations and agency directives, and support the full records lifecycle from creation to disposition
- Stay up-to-date with medical records and health information release regulations (e.g., HIPAA)
- Provides document control administrator and management training and support for QMS
- Updates ISO 9000 and quality management documentation at the company level
- Maintains files, records, and documentation in accordance with certification standards
- Works with vendor, document control administrators, and management to maintain and enhance the QMS documentation system as well as to maintain, develop and test any enhancements
- Compiles performance metric reports, management review reports, and score cards
- Provides documentation control for management review meetings
- Prepares and distributes minutes and task list
- Plans internal/external audits
- Performs documentation audits for auditors
- Documents audit findings in a final report presentation
Requirements
What you’ll need- Bachelor's Degree
- 3 years of experience working in quality management systems such as ISO 9000, TQM, Baldrige, CMMI, COPC, NCQA or URAC
- Strong organization, judgment, customer service, persuasion, and communication skills
- Knowledge of the ISO 9000 system elements and/or Total Quality Management (TQM)
- Ability to use software applications to develop training materials
- Preferred: Excellent presentation skills
- Preferred: Strong analytical skills
- Preferred: Computer systems support knowledge
- Preferred: Knowledge of mathematical or statistical concepts and the ability to use complex mathematical calculations
- Preferred Licenses and Certificates: Certified Quality Improvement Associate or other quality certification
Benefits
Comp & perks- Subsidized health plans, dental and vision coverage
- 401k retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Education Assistance
- Service Recognition
- National discounts to movies, theaters, zoos, theme parks and more