Business Analyst II

Palmetto GBA

Business Analyst II conducting business process analyses for BlueCross BlueShield’s operations. Responsible for supporting management with evaluations, testing, and documentation to streamline workflows.

Posted 5/22/2026full-timeRemote • Alabama, South Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Evaluates the activities, performance and systems within a specific area for standards and workflow simplification.
Compiles data for analysis and prepares reports and presentations for management using applicable programming languages and/or software products.
Reviews system enhancements/upgrades to determine applicability of customer file modification requirements.
Facilitates timely and accurate updates to reference files based on customer requests.
Coordinates testing and debugging of new or modified software.
Creates test matrices and supporting documentation.
Develops and executes formal test plans to ensure delivery of quality software applications.
Monitors software implementations for exceptions and to verify that changes to the systems' operational process had the desired effect.
Identifies and documents systems problems and assists in their resolution.
Researches system problems and identifies potential solutions.
Investigates and diagnoses system problems, formulates solutions, initiates change sheets, defines business requirements and tests corrections.
Researches any questionable standard system or local component problematic situations to assure compliance and accuracy.
Under general direction, defines business requirements, tests, and leads small to moderate projects.
Assists management in performing business reviews by analyzing internal/external projects and changes.
Ensures changes do not have a negative impact on productivity and procedures.
Makes recommendations to improve productivity, cost effectiveness and timeliness.
Communicates with management and departmental personnel to document workflow procedures.
Assists in preparing verbal and written communication about business changes with management or other staff members.
Prepares written reports and analyses pertaining to testing results and related data, including recommendations for customers on improving operational workflows.

Requirements

What you’ll need

Required Education : Bachelor’s degree OR four (4) years of job-related business experience OR Associate’s degree AND two (2) years of job-related work experience.
Required Work Experience: Two (2) years of job-related business systems analysis, research and/or customer support experience.
Required Skills and Abilities : Working knowledge of business support and systems concepts.
Ability to communicate effectively with technical and non-technical audiences, including the ability to express basic technical and business concepts to management, peers and the business units.
Good teamwork and interpersonal skills.
Good analytical and conceptual skills.
Fundamental understanding of user acceptance test plans and test matrices, project plans, and scope and design documents.
Working knowledge and understanding of how projects and implementations affect an organization and can effectively link it to business processes.
Working knowledge of mainframe electronic data processing system change methodology.
Knowledge of Microsoft Office applications.

Benefits

Comp & perks

401(k) retirement savings plan with company match.
Subsidized health plans and free vision coverage.
Life insurance.
Paid annual leave – the longer you work here, the more you earn.
Nine paid holidays.
On-site cafeterias and fitness centers in major locations.
Wellness programs and healthy lifestyle premium discount.
Tuition assistance.
Service recognition.
Incentive Plan.
Merit Plan.
Continuing education funds for additional certifications and certification renewal.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business systems analysisdata analysistest planstest matricesdebuggingworkflow simplificationsystem enhancementscustomer file modificationproblem identificationsolution formulation

Soft Skills

effective communicationteamworkinterpersonal skillsanalytical skillsconceptual skillsproject managementbusiness process understandingrecommendation makingdocumentationpresentation skills