IT Network Operations Analyst, Associate

Pacific Gas and Electric Company

IT Network Operations Analyst monitoring network devices and computing problems for PG&E. Responding to alerts and coordinating with technical teams to ensure system reliability.

Posted 5/14/2026full-timeFairfield • California • 🇺🇸 United StatesJuniorMid-Level💰 $33 - $49 per hourWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Responds to network alerts and computing problems and works remotely to resolve them
Utilizes support from technical experts within the organization and third parties to resolve problems
Takes responsibility for handling incidents through completion or escalation
Finalizes the task according to company policies for incident management
Documents the problems encountered and techniques used to solve it for future reference
Monitor network devices, interfaces and applications through intelligent devices and automated programs as directed
Initiate major outage communication technical bridges as requested
Isolate and correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed
Issue initial outage notification event communications as directed
Manage alarms and alerts received from existing monitoring programs with previously defined business rules
Escalate incidents as needed if not well-defined by Run Books or work instructions
Apply fix procedures as instructed for repetitive events as instructed
Monitor network, applications, and systems across the PGE enterprise for alarms/alerts received from incidents, unauthorized or failed changes
Create and track incident tickets, change requests, work orders, service requests and assignments as directed
Create/Assign incident tickets based on priority, impact and complexity to the appropriate fix agents

Requirements

What you’ll need

High School or GED-General Educational Development-GED Diploma
Works in 24 hours per day-7 days per week environment
Works varied shift arrangements
Ability to travel up to 5 percent of working time
Associate’s Degree in Information Technology or a related field, or equivalent work experience
At least 1 year of experience in IT or technical support
Experience using IT ticket management systems (e.g., ServiceNow, Remedy, Jira)
Experience working in a Network Operations Center (NOC) or similar monitoring environment
Experience in a telecommunications environment
Experience in an internet service or infrastructure environment
CompTIA certification (e.g., A+, Network+, or equivalent)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Pacific Gas and Electric Company Website LinkedIn All Job Openings 10,000+ employees ⚡ Energy 👥 B2C 🤝 B2B Energy
B2C
B2B Pacific Gas and Electric Company is a large, regulated public utility that provides electric power and natural gas service to residential, commercial, and industrial customers across much of Northern and Central California. The company operates and maintains generation, transmission and distribution infrastructure, manages outages and safety programs (including wildfire mitigation), offers customer programs such as rebates, bill assistance, and EV charging support, and provides information and emergency services to communities it serves. IT Network Operations Analyst, Associate 🔥 1 hour ago 🏢 Fairfield – Onsite 💵 $32 - $49 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 🌐 Network Operations 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Responds to network alerts and computing problems and works remotely to resolve them
Utilizes support from technical experts within the organization and third parties to resolve problems
Takes responsibility for handling incidents through completion or escalation
Finalizes the task according to company policies for incident management
Documents the problems encountered and techniques used to solve it for future reference
Monitor network devices, interfaces and applications through intelligent devices and automated programs as directed
Initiate major outage communication technical bridges as requested
Isolate and correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed
Issue initial outage notification event communications as directed
Manage alarms and alerts received from existing monitoring programs with previously defined business rules
Escalate incidents as needed if not well-defined by Run Books or work instructions
Apply fix procedures as instructed for repetitive events as instructed
Monitor network, applications, and systems across the PGE enterprise for alarms/alerts received from incidents, unauthorized or failed changes
Create and track incident tickets, change requests, work orders, service requests and assignments as directed
Create/Assign incident tickets based on priority, impact and complexity to the appropriate fix agents 🎯 Requirements
High School or GED-General Educational Development-GED Diploma
Works in 24 hours per day-7 days per week environment
Works varied shift arrangements
Ability to travel up to 5 percent of working time
Associate’s Degree in Information Technology or a related field, or equivalent work experience
At least 1 year of experience in IT or technical support
Experience using IT ticket management systems (e.g., ServiceNow, Remedy, Jira)
Experience working in a Network Operations Center (NOC) or similar monitoring environment
Experience in a telecommunications environment
Experience in an internet service or infrastructure environment
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Applicant Tracking System Keywords

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Hard Skills & Tools

incident managementnetwork monitoringproblem resolutionticket managementchange requestsservice requestsfix proceduresalarms managementtechnical supporttelecommunications

Soft Skills

responsibilitycommunicationescalationdocumentationproblem-solvingcollaborationattention to detailtime managementadaptabilitycustomer service

Certifications

CompTIA A+CompTIA Network+Associate’s Degree in Information TechnologyGED