Manager, Electric Compliance
Pacific Gas and Electric Company
full-time
Posted on:
Location Type: Hybrid
Location: Oakland • California • 🇺🇸 United States
Visit company websiteSalary
💰 $129,000 - $232,000 per year
Job Level
SeniorLead
About the role
- Oversee the end-to-end Electric Incident Report (EIR) intake and triage process, ensuring timely, accurate capture of incidents across hotline, system, and operational channels
- Direct continuous EIR Hotline operations, including after-hours escalation protocols, staffing strategies, and training to maintain high-reliability response coverage
- Effectively interact with cross functional teams using the incident management system best practices
- Ensure compliant, timely initial reporting of EIRs to regulatory bodies (e.g., CPUC), aligning with jurisdictional requirements and PG&E protocols
- Anticipate and manage workload surges during wildfire season and other high-risk periods by aligning resources, tools, and business continuity plans
- Partner with Emergency Management, Operations, Regulatory Affairs, and Legal to ensure aligned incident response and data handoffs across functions
- Lead process and technology enhancements that improve intake accuracy, automation, and responsiveness
- Define and uphold documentation protocols, audit readiness criteria, and intake quality assurance checkpoints
- Hire, mentor, and lead a high-performing team of intake specialists, analysts, and supervisors, fostering a culture of ownership, resilience, and continuous improvement
- Deliver high-impact briefings, dashboards, and insights to senior leaders, translating complex incident data into clear, actionable narratives
- Collaborate with Investigations, Corrective Action, and Analytics teams to analyze incident trends and support enterprise-wide learning and risk mitigation
Requirements
- Bachelor’s Degree or equivalent experience
- 8 years of experience with electric utility or related programs
- 5 years of experience as a Program or Project Manager
- Excellent presentation skills to effectively convey complex messages to large audiences, public forums and before senior executives
- Experience working with and/or administering applicable legal and regulatory requirements
- Experience in building and establishing a business function, proven history of successful leadership and group oversight
- Experience with state or federal regulators
- Experience conducting investigations
- Experience developing a compliance program or managing a compliance program
- Project management, audit, process improvement and/or regulatory compliance experience
- Utility industry experience
- Advanced knowledge of Lean, project management, process improvement methods and techniques, and change management to lead strategic initiatives
- Advanced and comprehensive knowledge of the functional lines of PG&E’s electric business
- Advanced strategic problem solving
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
incident management systemcompliance program managementproject managementprocess improvementauditLeanchange managementdata analysisregulatory complianceincident reporting
Soft skills
leadershippresentation skillscommunicationteam mentoringcollaborationproblem solvingorganizational skillsresilienceownershipcontinuous improvement
Certifications
Bachelor’s Degree