Manager, Infrastructure & Cloud Services
Pacific Gas and Electric Company
full-time
Posted on:
Location Type: Hybrid
Location: San Ramon • California • 🇺🇸 United States
Visit company websiteSalary
💰 $137,000 - $244,000 per year
Job Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Accountable for negotiating conflicts and ensuring identified issues are resolved.
- Achieve results through others by setting and communicating goals and metrics, monitoring progress; providing ongoing coaching and feedback and reinforcing behaviors that drive high performance.
- Acts as a liaison and conduit for information flow between the department team and the rest of the IT and business community, as well as with appropriate external stakeholders; manages the efficient and effective resolution of issues.
- Collaborate with other teams in the delivery and sharing of concepts to leverage across portfolios.
- Communicates and champions the infrastructure requirements necessary to execute the IT portfolio.
- Conducts analyses of asset deployment, use and acquisition, and dispose of nonperforming assets; evaluates and assesses risks as part of the life cycle analysis of portfolio components.
- Continuous monitoring of emerging tools and technologies to ensure the most appropriate technology is being proposed and deployed.
- Develop and manage to a set of meaningful metrics to demonstrate the efficiency and effectiveness of the team on a monthly, quarterly and yearly basis.
- Develops relationships across IT, with the goal of growing meaningful relationships that will facilitate collaboration and communications.
- Drives and contributes to the continuous improvement of Infrastructure components, monitoring and processes.
- Ensures appropriate resources are assigned to each project/program.
- Ensures compliance with Standards/regulations and governance processes.
- Ensures staff have the resources and skills needed to support all projects.
- Ensures that the project/program outcome reflects the goals of the organization/business.
- Ensures timely and effective communication regarding the mapping of initiatives to business goals to business partners, including presenting information to IT and business leaders outlining portfolio specifics.
- Establish comprehensive service level agreements.
- Establishes Development Plans for Supervisors and staff.
- Leads the effort in creative approaches to problem solving and quality deliverables supporting business needs.
- Manages employees, contractors and vendors for the efficient delivery of services.
- Highly collaborative, able to work cross- functionally; possessing the ability to forge relationships and partner effectively.
- Monitors program results against technical specifications.
- Provides and manage operational support and maintenance for systems and applications; may provide 24x7 support.
- Provides IT services that include planning, development, implementation and support for systems solutions required for the PG&E line of businesses.
- Provides leadership and motivation to team members.
- Provides performance feedback and guidance to staff.
- Uses various tools and techniques for estimating costs associated with a project/program including physical, financial and human capital costs.
- Primary area of responsibility with IP Network – Core; including MPLS, Data Centers, Critical Facilities, Contact Centers, while working closely with entire IP Network team.
- Collaborate and working closely with Enterprise Network Solutions teams to deliver resilient, reliable and highly available core services.
Requirements
- Bachelors Degree in Computer Science or job-related discipline or equivalent experience
- Experience in program management, large-scale
- Experience in IT-Information Technology, 6 years
- Masters Degree in job-related discipline or equivalent experience (Desired)
- Utility industry experience, regulated (Desired)
- LSS-Lean Six Sigma Certification (Desired)
- PMI-Project Management Institute PMP-Project Management Professional certification (Desired)
- ITIL-Information Technology Infrastructure Library Practitioner certification (Desired)
- ITIL-Information Technology Infrastructure Library Manager certification (Desired)
Benefits
- Eligible to participate in PG&E’s discretionary incentive compensation programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementIT infrastructure managementlife cycle analysiscost estimationasset deploymentrisk assessmentservice level agreementsoperational supportproject managementcontinuous improvement
Soft skills
negotiationcoachingcommunicationcollaborationrelationship buildingproblem solvingleadershipmotivationfeedbackmonitoring
Certifications
Bachelors Degree in Computer ScienceMasters Degree in job-related disciplineLSS-Lean Six Sigma CertificationPMI-PMP CertificationITIL Practitioner CertificationITIL Manager Certification