Business Operations Incident Management & Applications Specialist
General Motors
Consultant – Business Process Optimization, Operational Excellence
P3
full-time
Posted on:
Location Type: Hybrid
Location: Detroit • Missouri • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Analyze, document, and optimize business processes with emphasis on IT- and software-supported automation
- Plan and manage IT-related process improvement projects from conception through implementation
- Gather and evaluate business requirements, define objectives, and translate them into actionable project plans
- Create detailed documentation, including process maps, instructions, and project timelines
- Assess impact of proposed changes and facilitate cross-functional collaboration
- Lead workshops and meetings with stakeholders to align on project goals and timelines
- Ensure business processes comply with internal standards and regulatory requirements
- Monitor and report on project progress, risks, and milestones using suitable project management tools
- Act as a liaison between business units and IT teams
- Promote a culture of continuous improvement by identifying process inefficiencies
Requirements
- Bachelor’s degree in Business Administration, Information Technology, or related discipline
- 3–5 years of professional experience in business process consulting or IT project management
- Experience in process design, mapping, and optimization
- Successfully led or supported IT-driven process improvement or system implementation projects
- Comfortable collaborating with both business and technical stakeholders
- Experience with common project management tools (e.g., Jira, MS Project) is a plus
- PMP, PRINCE2, or comparable certifications are a bonus, but not required
- Excellent written and verbal communication skills
- Strong conflict resolution skills
- Willing to travel and collaborate with teams across multiple locations
- Legally authorized to work in the U.S.
Benefits
- Competitive salary with bonus potential
- Up to 20 days PTO
- 10 paid company holidays
- Healthcare, life insurance, dental & vision
- 401(k) matching
- Mentorship and strong learning culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business process analysisprocess optimizationprocess designprocess mappingproject managementIT project managementrequirements gatheringdocumentation creationimpact assessmentcontinuous improvement
Soft skills
communication skillsconflict resolutioncollaborationleadershipstakeholder managementorganizational skillsfacilitationproblem-solvingadaptabilityteamwork
Certifications
PMPPRINCE2