Director of Field Systems

P1 Service Group

Director overseeing ServiceTitan configurations for Columbia Home Services. Leading the standardization and consolidation of field technology systems for scalable operations.

Posted 5/9/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Audit and remediate existing ServiceTitan configurations across all OpCo instances — identify gaps, inconsistencies, and revenue leakage in current setup
Design and document the Columbia ST standard: job types, price books, dispatch boards, membership structures, reporting taxonomies, and integration logic
Own the ST onboarding playbook for acquired companies — from day-one data migration through full integration to platform standard
Manage 2 direct reports and a network of ST contractors; set their priorities, QA their work, and hold them accountable to timelines
Partner with GMs and field operators across OpCos to drive adoption — including change management in markets where operators have run their own way for 20+ years
Build the reporting infrastructure that gives leadership real-time visibility into booking rates, technician productivity, revenue per truck, and membership penetration
Evaluate and manage integrations across the tech stack — phone systems, marketing attribution, financing, and BI tools
Lead the phased consolidation from separate ST instances to a unified platform architecture as the business scales

Requirements

What you’ll need

4+ years hands-on ServiceTitan configuration and administration experience — you can build a price book, restructure a dispatch board, and architect a membership program from scratch
Background in home services (HVAC, plumbing, electrical, or adjacent trades) — you understand how a service call actually moves from booking to invoice
Experience managing or coordinating a team, including external contractors or vendors
Demonstrated ability to drive adoption across field operators who didn't ask for change — you know how to bring GMs along, not just push config updates
Comfort operating in a private equity-backed, fast-moving environment where priorities shift and timelines are real

Benefits

Comp & perks

Fully remote role with travel to OpCo markets as needed

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceTitan configurationServiceTitan administrationdata migrationreporting infrastructureintegration managementprice book creationdispatch board restructuringmembership program architecturechange managementQA processes

Soft Skills

team managementleadershipcommunicationprioritizationaccountabilityadaptabilitycollaborationproblem-solvinginfluencestakeholder engagement