Sales Excellence Trainer

P1 Service Group

. Conduct regular branch visits including ride-alongs with technicians, live call listening with CSR teams, and shadowing sessions with comfort advisors .

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Conduct regular branch visits including ride-alongs with technicians, live call listening with CSR teams, and shadowing sessions with comfort advisors
Provide real-time, in-the-moment coaching — observe, score, coach, and re-score on a defined cadence
Certify branch and employee readiness before deploying new playbooks or scripts
Partner with branch General Managers to reinforce training standards between visits
Build and maintain a trade-specific training library (HVAC, plumbing, electrical) with purpose-built content by role
Write CSR call scripts, objection handling frameworks, good/better/best option presentation guides, and membership pitch scripts
Record role-play demonstrations for LMS use, including strong, average, and weak examples
Audit existing playbooks — keep what works, rewrite what doesn't, and build a content roadmap to close gaps
Produce ride-along scorecards, field reference guides, and coaching checklists for branch managers to use independently
In-Home Comfort Advisors: full-cycle sales process, discovery questioning, proposal delivery, financing conversations, and follow-up cadence
Technicians: in-home presentation skills, options-based selling, membership upsell techniques, and trust-building by trade
CSRs / Booking Agents: call conversion, scripting, urgency creation, price objection handling, and appointment accuracy
Convert tribal knowledge and informal playbooks into documented, scalable systems
Use performance data to identify training gaps and build content to close them
Package training content into role-specific reference cards, script summaries, and coaching guides for branch managers to deploy and reinforce independently

Requirements

What you’ll need

3–7 years of sales training experience in home services, field service, or a related trade industry
Demonstrated ability to create training content from scratch: scripts, playbooks, objection handling guides, and role-play scenarios
Skilled facilitator and live coach with the ability to run group sessions and one-on-one coaching in the field
Experience with field service management platforms; ServiceTitan strongly preferred
Comfortable using performance data to prioritize and target coaching efforts
Ability and willingness to travel 80% of the time across multiple U.S. states — this is a firm requirement
Prior experience in a PE-backed or multi-location home services environment (preferred)
Familiarity with membership / maintenance agreement sales programs (preferred)
Experience building or managing content within an LMS platform (preferred)

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales trainingtraining content creationcall scriptingobjection handlingrole-play scenarioscoachingoptions-based sellingcall conversionperformance data analysiscontent management

Soft Skills

facilitationlive coachinggroup session managementone-on-one coachingcommunicationtrust-buildingorganizational skillscollaborationadaptabilityproblem-solving