Senior Vendor Relationship Manager

Oyster

Senior Vendor Relationship Manager shaping the vendor ecosystem for global employment solutions. Collaborating with partners to enhance performance and address operational challenges.

Posted 7/29/2026contractRemote • 🇵🇱 PolandSenior💰 €50,000 - €60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Vendor Management and strategic partnership development, with a strong focus on operational excellence and performance improvement. Capable of leading complex negotiations and managing stakeholder relationships to drive business growth and customer satisfaction.

Highest-signal resume keywords

Vendor ManagementStrategic PartnershipsCommercial NegotiationsAnalytical Problem-SolvingCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vendor Relationship ManagementPerformance MonitoringOperational Risk AssessmentData-Driven Decision MakingContract Negotiation

Soft Skills

Relationship BuildingInfluencing SkillsOwnership MindsetCommunication SkillsProblem-Solving

Industry Keywords

Employer of RecordGlobal EmploymentHR TechInternational OperationsOperational Excellence

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Own strategic relationships with key operational vendors
Develop a deep understanding of partner capabilities, service models, geographic coverage, and operational risks
Position partners effectively within Oyster’s broader global employment ecosystem
Ensure partners are equipped to support scalable, high-quality customer solutions
Manage the full vendor relationship lifecycle, from onboarding through ongoing partnership management
Continuously evaluate vendor fit and performance as Oyster scales globally
Build and maintain expertise in global employment partner models and operational best practices
Monitor, maintain, and strive to improve vendor KPIs, SLAs, and accountability frameworks
Lead recurring business reviews and performance discussions with partner leadership teams
Present vendor performance insights, trends, and improvement plans to internal stakeholders and leadership
Monitor operational performance and proactively identify service risks or quality concerns
Conduct structured audits and operational reviews across the partner ecosystem
Drive consistent governance standards and operational excellence across vendors
Build trusted, long-term relationships with external partner leadership teams
Lead commercial discussions, contract negotiations, and partnership renewals
Strengthen strategic partnerships to support business growth and customer outcomes
Act as an escalation lead for complex or high-impact customer issues involving partners
Collaborate cross-functionally and externally to resolve sensitive operational challenges
Identify and source new partners to strengthen global coverage and capabilities
Identify operational or geographic gaps within the vendor ecosystem
Evaluate and onboard new partners to strengthen Oyster’s global coverage
Recommend improvements to ecosystem strategy, scalability, and service quality
Partner cross-functionally to evolve how Oyster leverages and manages external vendors
Lead resolution efforts for complex vendor and customer escalations
Coordinate cross-functional and cross-partner responses to critical operational issues
Protect customer experience while balancing operational and commercial priorities
Identify root causes and recurring trends across escalations

Requirements

What you’ll need

5+ years of experience in Vendor Management, Customer Success or a related function
Experience working within an Employer of Record (EOR), global employment, HR tech, or international operations environment
Strong experience managing strategic external partnerships and navigating complex stakeholder relationships
Demonstrated experience leading commercial negotiations and managing partner performance
Highly strategic thinker with the ability to balance operational detail with long-term business goals
Strong analytical and problem-solving skills, with the ability to use data to drive decisions and improvements
Commercially minded and solutions-oriented, with a pragmatic approach to operational challenges
Exceptional relationship-building and influencing skills across internal and external stakeholders
Strong ownership mindset with the ability to operate autonomously in a fast-paced environment
Experience managing complex escalations and driving resolution across multiple stakeholders
Excellent communication and presentation skills, both written and verbal
Collaborative and cross-functional by nature, with experience partnering across Operations, Legal, Support, Sales, and Customer-facing teams
Process-oriented and continuously looking for ways to improve scalability and operational maturity
Comfortable working in ambiguity and helping shape evolving operational functions and frameworks

Benefits

Comp & perks

40 days off per year (including holidays and vacation)
Mental health support: Access Plumm, our mental well-being service.
Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet. Spend it on a wide range of options; see the benefits catalogue for ideas.
Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally.
WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly.