Operations Assistant
Level - Virtual Recruitment & Staffing
Operations Manager
Outsource Accelerator
full-time
Posted on:
Location: 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- End-to-End Program Operations: Set up each cohort in Kajabi (modules, emails, automations, tagging, access dates)
- Manage the weekly content drip and communications
- Handle participant enrollment, tagging, survey tracking, and progress reporting
- Troubleshoot access issues, subscription problems, or payment questions (via Stripe)
- Live Call Support & Group Coordination: Coordinate weekly group calls with the health coach, including planning the format and flow
- Set up Zoom links, send reminders, manage recordings and post-call uploads
- Attend and administer all live Zoom sessions: Admit participants from the waiting room
- Handle breakout room assignments and timing
- Monitor chat, technical issues, and support participant needs
- Flag follow-up tasks from calls
- Video & Resource Management: Edit and update videos using Descript (e.g. trimming errors, adding headers or transitions)
- Make light updates to PDFs and workbooks in Canva (e.g. edits and new resources)
- Organize and maintain all assets in Google Drive
- Participant Support & Community Management: Answer emails and community messages with professionalism and empathy
- Direct clients to the resources that answer their question
- Monitor engagement and flag drop-offs or disengaged participants- followup with them.
- Admin, QA, and Continuous Improvement: Regularly test and maintain program links, automations, and lesson sequencing
- Keep SOPs up to date and improve processes over time
- Suggest improvements based on participant feedback and operational bottlenecks
- Collecting testimonials from participants
- Updating the website with testimonials and other edits
Requirements
- 3+ years of experience managing operations for online programs, courses, or memberships
- Strong Kajabi experience (or similar LMS)
- Confident using: Descript (video editing) Canva (design updates) Zoom (hosting and breakout room admin)Google Workspace, Typeform Stripe (basic billing/admin)
- Excellent English (spoken and written)
- Extremely organized, with proven ability to manage time-sensitive weekly workflows
- Familiar with an email management system, Klaviyo, Zapier, or Notion (nice to have)
- Background in health or wellness, or experience working alongside clinicians or coaches (nice to have)
- Comfortable handling both customer support and live event logistics
- Independent and comfortable running a program without constant oversight
