Operations

• End-to-End Program Operations: Set up each cohort in Kajabi (modules, emails, automations, tagging, access dates)
• Manage the weekly content drip and communications
• Handle participant enrollment, tagging, survey tracking, and progress reporting
• Troubleshoot access issues, subscription problems, or payment questions (via Stripe)
• Live Call Support & Group Coordination: Coordinate weekly group calls with the health coach, including planning the format and flow
• Set up Zoom links, send reminders, manage recordings and post-call uploads
• Attend and administer all live Zoom sessions: Admit participants from the waiting room
• Handle breakout room assignments and timing
• Monitor chat, technical issues, and support participant needs
• Flag follow-up tasks from calls
• Video & Resource Management: Edit and update videos using Descript (e.g. trimming errors, adding headers or transitions)
• Make light updates to PDFs and workbooks in Canva (e.g. edits and new resources)
• Organize and maintain all assets in Google Drive
• Participant Support & Community Management: Answer emails and community messages with professionalism and empathy
• Direct clients to the resources that answer their question
• Monitor engagement and flag drop-offs or disengaged participants- followup with them.
• Admin, QA, and Continuous Improvement: Regularly test and maintain program links, automations, and lesson sequencing
• Keep SOPs up to date and improve processes over time
• Suggest improvements based on participant feedback and operational bottlenecks
• Collecting testimonials from participants
• Updating the website with testimonials and other edits

Operations Manager

Job Level

About the role

Requirements