Box Office Manager

Outfest

Box Office Manager overseeing all ticketing and customer service operations for Outfest NEXT. Managing event ticketing systems and supervising staff in a hybrid work environment.

Posted 7/7/2026part-timeLos Angeles • California • 🇺🇸 United StatesMid-LevelSenior💰 $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in box office operations, including ticketing system management, staff supervision, and customer service excellence. Proficient in coordinating logistics for events and ensuring accurate reporting and communication.

Highest-signal resume keywords

Box Office OperationsTicketing/Sales PlatformsStaff Supervision and TrainingCustomer Service SkillsEvent Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Event Ticketing ManagementProgram and Venue SchedulingTicket Inventory ManagementReporting and ReconciliationDatabase Proficiency

Soft Skills

LeadershipCommunicationProblem-SolvingOrganizational SkillsDetail-Oriented

Tools & Technologies

EleventSalesforceMicrosoft OfficeGoogle Drive

Industry Keywords

Film FestivalsPublic EventsCustomer ExperienceBox Office Logistics

About the role

Key responsibilities & impact

Oversee the event ticketing system (Elevent), including program and venue scheduling, ticket inventory, membership sales, reporting, and troubleshooting.
Ensure accurate and timely admissions and membership sales reports are distributed to departments.
Manage Will Call and stand-by ticketing processes across all venues.
Reconcile all box office income and submit a detailed final report with archived files following the event.
Partner with Production and Operations teams to coordinate Box Office logistics, including equipment, internet, and phone line setup.
Supervise and support the Box Office Coordinator across all work needs.
Hire, train, schedule, and oversee up to 5 box office ticket agents, as well as Box Office volunteers.
Manage Box Office phone lines and provide leadership in resolving customer service issues.
Maintain a visible presence at the Box Office to ensure a positive audience experience.
Collaborate with Marketing to ensure timely communication of program or ticketing updates to buyers.
Work with Programming and Development teams to deliver ticket and pass benefits for filmmakers, members, sponsors, and partners.

Requirements

What you’ll need

At least 2–3 years of experience in box office operations, film festivals, or large-scale public events.
Strong knowledge of ticketing/sales platforms (Elevent or similar).
Proven experience supervising and training staff and volunteers.
Exceptional customer service skills; able to remain professional under pressure (e.g., standby lines, sold-out shows, VIPs, filmmakers).
Excellent computer skills; proficiency in Microsoft Office, Google Drive, and databases (Salesforce or similar).
Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
Strong leadership, communication, and problem-solving skills.

Benefits

Comp & perks

This is a part-time position during Outfest’s reconstruction phase. As such, no traditional benefits (such as health insurance or paid time off) are currently offered.