Technical Support Engineer

OSIbeyond

Technical Support Engineer delivering excellent customer service while resolving tier 1 tickets for clients. Responsible for documentation and compliance with cybersecurity protocols.

Posted 4/14/2026full-timeRockville • Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $51,500 - $58,999 per yearWebsite

About the role

Key responsibilities & impact

Resolve tier 1 level ticket requests supporting clients
Provide high quality written and verbal customer service
Accurately track and document all work
Perform technical support services in line with technical skill requirements
Meet all SLAs and participate in on-call rotation

Requirements

What you’ll need

1-2 years experience as Tier 1 TSR
Certifications CompTIA A+
High-quality written and verbal customer service skills
Technical support services experience
Remote user assistance
Hardware troubleshooting and support
Ability to manage ticket queues and escalations
Experience with Office 365 and desktop applications

Benefits

Comp & perks

Medical Insurance - OSIbeyond pays 75% of the premium for the Employee's base medical plan
Vision and Dental Insurance - OSIbeyond pays 75% of the premium for the Employee's plans
Life Insurance - OSIbeyond pays 100% of the premium for the Employee's plans
Short Term Disability Insurance - OSIbeyond pays 100% of the premium for the Employee's plans
401K - OSIbeyond matches up to 4%
PTO/Holidays - 9 paid Holidays and accrual based PTO which increases with tenure, new hires start out with 2 weeks.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical support serviceshardware troubleshootingremote user assistanceticket managementescalation management

Soft Skills

customer servicewritten communicationverbal communication

Certifications

CompTIA A+