Bilingual Customer Service Representative

Oscar

Bilingual customer service representative serving Oscar Health members and providers remotely in Florida. Managing caseloads, resolving issues, and supporting health insurance operations.

Posted 8/12/2026full-timeRemote • Florida • 🇺🇸 United StatesJunior💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and proficiency in both Spanish and English to effectively manage caseloads and support operational compliance in a healthcare environment. Capable of collaborating with diverse stakeholders while ensuring quality service delivery and process improvement.

Highest-signal resume keywords

Bilingual Proficiency in Spanish and EnglishHealthcare ExperienceAnalytical SkillsData Entry and ManipulationGoogle Suite or Microsoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryAnalytical SkillsProcess ImprovementService Delivery ManagementHealthcare Compliance

Soft Skills

Relationship BuildingProblem SolvingCommunication

Tools & Technologies

Google SuiteMicrosoft Office

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Personal Health Information (PHI)Operational StandardsRegulatory ComplianceCustomer-Focused Setting

About the role

Key responsibilities & impact

Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model
Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
Form working relationships with all partners
Support the leadership team by identifying issues through established escalation pathways
Monitor and track the health of all assigned work-in-progress issues
Escalate and resolve issues to ensure appropriate turnaround times
Participate in process improvement projects
Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
Comply with all applicable laws and regulations
Perform other duties as assigned

Requirements

What you’ll need

Full professional proficiency in Spanish and English, including reading, writing, and speaking
1+ years of experience in a high-volume or customer-focused setting
6+ months of healthcare experience
High school diploma or GED
Strong quantitative or analytical skills focused on solving problems
Experience manipulating and entering accurate data
Advanced Google Suite or Microsoft Office capabilities

Benefits

Comp & perks

$1.00 per hour additional pay may be available upon successful completion of the bilingual assessment
Employee benefits
Monthly vacation accrual at a rate of 15 days per year
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life insurance
Disability insurance
Paid wellness time
Wellness reimbursements