Bilingual Customer Service Representative

Oscar

Bilingual customer service representative supporting Oscar Health’s members, brokers, and providers remotely in Georgia. Managing caseloads, resolving issues, and following healthcare compliance standards.

Posted 8/12/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and the ability to manage caseloads effectively while ensuring compliance with operational and regulatory standards. Bilingual proficiency in Spanish and English enhances communication with diverse stakeholders in the healthcare sector.

Highest-signal resume keywords

Bilingual Proficiency In Spanish And EnglishHealthcare ExperienceQuantitative And Analytical SkillsData Manipulation And EntryAdvanced Google Suite Or Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManipulationAnalytical SkillsProblem SolvingService Delivery ManagementQuality Assurance

Soft Skills

Relationship BuildingCommunicationCollaborationIssue ResolutionEscalation Management

Tools & Technologies

Google SuiteMicrosoft Office

Industry Keywords

HealthcareCompliance StandardsPersonal Health Information (PHI)Operational StandardsCustomer-Focused Setting

About the role

Key responsibilities & impact

Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model
Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
Form working relationships with all partners
Support the leadership team by identifying issues through established escalation pathways
Monitor and track the health of all assigned work-in-progress issues
Escalate and resolve issues to ensure appropriate turnaround times
Participate in process improvement projects
Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
Comply with all applicable laws and regulations
Perform other duties as assigned

Requirements

What you’ll need

Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking
1+ years of experience in a high-volume or customer-focused setting
6+ months of healthcare experience
High school diploma or GED
Strong quantitative or analytical skills focused on solving problems
Experience manipulating and entering accurate data
Advanced Google Suite or Microsoft Office capabilities

Benefits

Comp & perks

Additional $1.00 per hour upon successful completion of the bilingual assessment
Employee benefits
Monthly vacation accrual at a rate of 15 days per year
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life and disability insurance
Paid wellness time and reimbursements
Occasional travel for team meetings and company events