Total Quality Management Specialist, Bilingual

Oscar

Total Quality Management Specialist managing quality programs in healthcare. Collaborating across functions to uphold quality standards and drive solutions in a remote role for Oscar Health.

Posted 5/19/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $24 per hourWebsite

About the role

Key responsibilities & impact

Maintain the health and reliability of quality programs across all lines of business by ensuring standardization and consistent application of evaluation rubrics
Evaluate and resolve high-complexity cases that fall outside conventional workflows, focusing on root-cause identification and systemic resolution
Oversee internal and external escalated transactions to ensure resolutions meet both service-level agreements and quality benchmarks
Serve as the Subject Matter Expert for quality standards and cross-functional feedback
Support the testing and implementation of new quality programs, workflows, and audit approaches, including AI-driven initiatives
Compliance with all applicable laws and regulations
Other duties as assigned

Requirements

What you’ll need

Bilingual in Spanish
1+ years previous work experience in healthcare environment and quality assurance
1+ years of experience demonstrating strong quantitative and analytical skills, with a focus on proactively identifying issues and driving solutions.
Experience coaching peers or auditors
1+ years experience working with data and g-sheets reviewing data

Benefits

Comp & perks

Health insurance
401(k) plan participation
Paid time off
15 days vacation accrual per year
Paid parental leave
Paid sick time
Paid wellness time and reimbursements
11 paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quality assuranceroot-cause identificationsystemic resolutiondata analysisquantitative skillsanalytical skillscoachingworkflow implementationaudit approachesAI-driven initiatives

Soft Skills

problem-solvingcommunicationcollaborationleadershipattention to detailcritical thinkingadaptabilityproactive approachinterpersonal skillsfeedback management