Patient Access Coordinator

OrthoVirginia

Patient Access Coordinator at OrthoVirginia managing patient inquiries and scheduling appointments. Providing excellent customer service via phone and ensuring accurate patient information.

Posted 7/18/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while managing patient inquiries and scheduling appointments accurately. Proficient in communication with patients and healthcare professionals, ensuring a positive experience and adherence to internal protocols.

Highest-signal resume keywords

Customer ServiceAppointment SchedulingPatient CommunicationInsurance VerificationEpic Work Queues

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingPatient Demographics EntryInsurance VerificationMedical Inquiry Management

Soft Skills

Excellent CommunicationTeam PlayerDependabilityProfessional IntegrityPositive Outlook

Tools & Technologies

Epic

Industry Keywords

Patient InquiriesReferral SourcesHealthcare EnvironmentProfessional Work Environment

About the role

Key responsibilities & impact

Manages telephone calls as well as patient inquiries via mail or fax; return patient phone concierge, Website, MyChart and CIH appointment requests in a timely manner.
Answers phones appropriately and professionally, providing excellent customer service.
Clarifies information needed by the caller and determines the best course of action to meet the customer's needs.
Effectively communicates with physicians, patients, and other professionals and returns phone calls promptly.
Schedules patient's appointments in accordance with internal guidelines and physician appointment scheduling protocols.
Collects and enters patient's demographics in the system completely and accurately.
Verifies patient's insurance information and confirms that OrthoVirginia participates with their insurance plan.
Verifies any information necessary in preparation for an office visit (e.g. if the patient has seen another physician for the same problem, if x-rays are available, etc.).
Direct patient calls regarding medical inquiries to the appropriate resource.
Send out appointment reminder card/patient packet if requested.
Assist with Epic Work Queues as appropriate/assigned.
Performs other duties as assigned.

Requirements

What you’ll need

Ability to maintain excellent customer service relationships with referral sources, patients, physicians and peers.
Demonstrated ability to make sound judgements.
Dependable and able to arrive at work on time.
Willing to adhere to company expectations and policies regarding professional work environment and customer support.
Demonstrates professional integrity by being honest, reliable and respectful.
Proven team player and willingness to work in a fast-paced team environment.
Excellent listening and communication skills in order to fully support patients.
Takes pride in their work and has a positive outlook.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account OrthoVirginia Website LinkedIn All Job Openings 1001 - 5000 employees 🧘 Wellness ⚽ Sports Wellness
Sports OrthoVirginia is a multi-location orthopedic practice in Virginia that provides comprehensive musculoskeletal care, including orthopedic surgery, outpatient joint replacement, sports medicine, physical therapy, urgent care for orthopedic injuries, imaging, and telemedicine. With more than 160 physicians across 38 locations, OrthoVirginia offers integrated services such as on-site therapy, outpatient surgery centers, orthopedic urgent care, patient portals (MyChart), and community sports medicine partnerships to support recovery and active lifestyles. Patient Access Coordinator Job not on LinkedIn 🔥 1 hour ago ⚔️ Virginia – Remote 💵 $16 - $24 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Patient Coordinator Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manages telephone calls as well as patient inquiries via mail or fax; return patient phone concierge, Website, MyChart and CIH appointment requests in a timely manner.
Answers phones appropriately and professionally, providing excellent customer service.
Clarifies information needed by the caller and determines the best course of action to meet the customer's needs.
Effectively communicates with physicians, patients, and other professionals and returns phone calls promptly.
Schedules patient's appointments in accordance with internal guidelines and physician appointment scheduling protocols.
Collects and enters patient's demographics in the system completely and accurately.
Verifies patient's insurance information and confirms that OrthoVirginia participates with their insurance plan.
Verifies any information necessary in preparation for an office visit (e.g. if the patient has seen another physician for the same problem, if x-rays are available, etc.).
Direct patient calls regarding medical inquiries to the appropriate resource.
Send out appointment reminder card/patient packet if requested.
Assist with Epic Work Queues as appropriate/assigned.
Performs other duties as assigned. 🎯 Requirements
Ability to maintain excellent customer service relationships with referral sources, patients, physicians and peers.
Demonstrated ability to make sound judgements.
Dependable and able to arrive at work on time.
Willing to adhere to company expectations and policies regarding professional work environment and customer support.
Demonstrates professional integrity by being honest, reliable and respectful.
Proven team player and willingness to work in a fast-paced team environment.
Excellent listening and communication skills in order to fully support patients.
Takes pride in their work and has a positive outlook. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Patient Coordinator 🔥 5 hours ago Custom Health 201 - 500 ☁️ SaaS ⚕️ Healthcare Insurance 💊 Pharmaceuticals Website LinkedIn All Job Openings Patient Coordinator connecting patients with health services at Custom Health. Engaging with patients, ensuring smooth enrollment and onboarding processes in a remote role. 🇺🇸 United States – Remote 💵 $22 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Patient Coordinator Virtual Patient Coordinator, Mandarin Speaking 🕒 3 days ago Spring Fertility 201 - 500 ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Virtual Patient Coordinator providing personalized support to patients at Spring Fertility through phone, email, and chat. Ensuring patients feel welcomed and guided throughout their care journey. 🇺🇸 United States – Remote 💵 $23 - $27 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Patient Coordinator 🗣️🇨🇳 Chinese Required Patient Coordinator 🕒 4 days ago Natera 1001 - 5000 🧬 Biotechnology ⚕️ Healthcare Insurance 💊 Pharmaceuticals Website LinkedIn All Job Openings Patient Coordinator handling customer relationships and collaboration with Nurse Coordinators for Natera's Prospera product line. Focusing on patient needs and data analysis requests. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Patient Coordinator 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Patient Coordinator 🕒 July 7 WOW Remote Teams 1 - 10 🤝 B2B 🛍️ eCommerce 🎯 Recruiter Website LinkedIn All Job Openings Patient Coordinator role at healthcare tech organization focusing on care coordination. Involves patient outreach, insurance verification, and documentation in a remote setup. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Patient Coordinator Senior Patient Access Coordinator 🕒 July 1 Flourish Health 11 - 50 🧘 Wellness 🌍 Social Impact Website LinkedIn All Job Openings Sr. Patient Access Coordinator at Flourish Health connecting families with mental health treatment and ensuring readiness for intake appointments. Building relationships and addressing barriers to care for underserved populations. 🇺🇸 United States – Remote 💵 $60k - $69k / year 💰 Seed on 2022-02 ⏰ Full Time 🟠 Senior ✨ Patient Coordinator 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs