Solutions Engineer

• Serve as the primary technical point of contact for on-premises deployments and upgrades.
• Engage directly with customers to understand their infrastructure, security requirements, and business objectives.
• Architect and design on-premises deployments aligned with customer needs, best practices, and security principles.
• Drive deployment, integration, and optimization of platforms in customer environments.
• Perform and oversee complex upgrades, migrations, and architecture transformations.
• Act as the escalation point for on-premises technical and deployment challenges.
• Collaborate with R&amp;D, Product, and Support teams to drive continuous improvement and provide structured customer feedback.
• Provide technical guidance and mentorship to Professional Services and support engineers.
• Support proof-of-concept activities, architectural review, and security validation with customers.
• Participate in post-deployment reviews to ensure reliability, performance, and compliance with best practices.
• Represent the voice of the customer to internal teams, influencing roadmap and product decisions.
• Develop and maintain documentation, reference architectures, and deployment methodologies for on-premises environments.

Solution Architect

Digital Solutions Consultant