Pre-Sales Specialist – North America

Origina

Pre-Sales Specialist leveraging deep knowledge of Origina’s service offerings and IBM software portfolio. Leading customer engagements and demonstrating the value of Origina’s support services.

Posted 7/30/2026full-timePlano • Texas • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in technical pre-sales and customer success, with a strong focus on IBM software products and the ability to build trusted advisor relationships. Excels in communication, presentation, and negotiation skills to effectively manage complex client needs and deliver actionable insights.

Highest-signal resume keywords

Technical Pre-Sales ExperienceIBM Software Products KnowledgeCustomer Success ManagementPresentation and Negotiation SkillsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Pre-SalesCustomer SuccessIT ConsultingIBM Passport AdvantageMarket Intelligence AnalysisCRM Data ManagementProduct SupportContractual Query ResolutionSales TacticsRisk Identification

Soft Skills

Exceptional CommunicationRelationship BuildingCreative Problem-SolvingMultitaskingStrategic Thinking

Tools & Technologies

CRM System

Certifications & Qualifications

Formal Training in Pre-SalesFormal Training in IT ConsultingFormal Training in Sales

Industry Keywords

IBM SoftwareHCLVMwareSales ProcessCustomer OnboardingOperational CollaborationClient Application ManagementProduct EducationService Offering EvolutionCustomer Success Stories

Tech Stack

Tools & technologies

VMware

About the role

Key responsibilities & impact

Use a consultative selling approach to understand client support needs, product strategies, and potential challenges.
Develop and deliver detailed presentations showing the value and delivery of Origina support.
Analyze IBM, HCL, and VMware support case histories to identify pain points and trends, and present actionable insights to prospects.
Manage all technical pre-sales activities, coordinating with Origina’s subject matter experts as needed.
Build and maintain trusted advisor relationships with client application and platform owners.
Support the sales team by resolving complex technical and contractual queries.
Support internal operations teams with product support questions/issues, product education and mentoring on client IBM lifecycle challenges.
Ensure seamless collaboration between operational teams to respond promptly to customer requests.
Maintain all technical deal data within Origina’s CRM system.
Capture and share customer success stories that demonstrate Origina’s value proposition.
Manage the successful transition from sales opportunity to customer onboarding.
Verify that products and licenses are vetted for support eligibility.
Identify risks early and communicate with the contract management team to mitigate them.
Continuously improve pre-sales efficiency and collaboration with sales and marketing teams.
Capture and share market intelligence and IBM product updates that inform the sales process.
Participate in the feedback loop to evolve Origina’s service offering and deliver world-class customer support.

Requirements

What you’ll need

10+ years of experience in technical pre-sales, customer success, or IT consulting
Strong cross-industry knowledge of IBM software products, IBM Passport Advantage program and IBM Sales tactics and terms
Proven ability to collaborate with executive-level and cross-functional stakeholders
Excellent multitasking skills and the ability to meet tight deadlines
Exceptional communication, presentation, negotiation, and relationship-building skills
Customer-focused mindset with creative problem-solving abilities
Strategic thinker who can manage complex situations and resolve challenges effectively
Formal training in pre-sales, IT consulting, or sales (preferred)

Benefits

Comp & perks

Competitive compensation that rewards achievement
Hybrid, flexible working model
High-level Health, Dental, and Vision insurance
STD and Life/AD&D cover
22 days PTO each year with additional days earned based on your tenure
Additional 10 Federal/Regional holidays
Generous Maternity & Paternity leave
4% 401k match
$200 annual wellness benefit
$1,000 professional development benefit
Flexibility of working remotely from anywhere for up to 4 weeks per year
A dedicated Volunteer Day to give back to your community and support meaningful cause
Employee Assistance Program
Fun and inclusive environment with regular events organized by Engagement, and Inclusion Committees