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Tech Stack
Tools & technologiesCloudCyber SecurityITSM
About the role
Key responsibilities & impact- Lead, mentor, and develop the global IT Operations team across Sri Lanka and Athens, fostering a culture of ownership, collaboration, innovation, and continuous improvement.
- Oversee global IT infrastructure, including networks, servers, cloud environments, endpoints, and enterprise systems, ensuring high availability, performance, reliability, and security.
- Manage identity and access management, user onboarding and offboarding, access controls, and the lifecycle of IT assets, systems, and software, from procurement through deployment and maintenance.
- Partner with the Security Operations team to implement and maintain robust cybersecurity controls, respond to security incidents, and ensure compliance with security best practices.
- Drive global IT operational excellence by standardising processes, managing vendors, improving service delivery, and ensuring consistency across all regions.
- Lead IT projects from planning through delivery, ensuring they are completed on time, within budget, and to the required quality standards, while identifying opportunities to leverage emerging technologies.
- Manage the global IT budget, financial planning, and resource allocation to support business objectives and the company's continued growth.
Requirements
What you’ll need- Bachelor's degree or HND in Computer Science, Information Technology, or a related field.
- 7–10 years' experience in IT Operations, Systems Administration, or IT Management, preferably within a global technology environment.
- Proven experience leading IT teams and managing cross-functional stakeholders in a fast-paced organisation.
- Strong technical expertise in identity and access management (IAM), SaaS administration, endpoint and device lifecycle management, and IT support operations.
- Hands-on experience with enterprise platforms such as Google Workspace, Okta, Atlassian, 1Password, MDM/endpoint management tools, VPN solutions, and IT service management (ITSM) tools.
- Solid understanding of user onboarding and offboarding, access control, software licensing, procurement, vendor management, and contract renewals.
- Experience collaborating with Security Operations, Engineering, People, Finance, and Operations teams to deliver secure, reliable, and scalable IT services.
- Excellent problem-solving, organisational, and project management skills, with the ability to manage multiple priorities and drive continuous improvement.
- Strong leadership, communication, and stakeholder management skills, with a global mindset and excellent written and spoken English.
Benefits
Comp & perks- Above-market-rate pay with exciting, uncapped commissions.
- Enjoy the benefits of hybrid work within a performance-driven culture.
- Private health and life insurance to keep you covered, with spectacle coverage included
- The latest tech and gear to stay productive and creative
- Join a global, inclusive team with offices across the globe
- Music first vibe where listening to tracks all day counts as work
- Work with legends and handle catalogs for the world’s biggest stars
- Flexible environment that values ideas and innovation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT OperationsSystems AdministrationSaaS AdministrationEndpoint ManagementIT Support OperationsUser OnboardingAccess ControlSoftware LicensingProcurementContract Renewals
Soft Skills
LeadershipCommunicationStakeholder ManagementProblem-SolvingOrganisational Skills
Certifications
Bachelor's Degree In Computer ScienceHND In Information Technology