VP, Customer Operations
Orderful
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
ERP
About the role
- Own the full post-sales experience from setup and integration through testing, and support
- Cut onboarding time dramatically and scale throughput
- Improve core economics and enable revenue teams to improve retention
- Manage a network of 3rd party partners to help customers test and go-live
- Build a proactive, data-driven support model
- Oversee ERP and system-of-record integrations
- Develop and manage a global network of certified delivery partners
Requirements
- 12+ years leading post-sales/customer operations in B2B SaaS
- 5+ years at VP/Head level owning multiple functions (implementations, testing/QA, support)
- Proven record scaling onboarding throughput
- Improving GDR/NRR with measurable unit-economics gains
- Deep experience building repeatable playbooks, capacity models, SLAs, and vendor ecosystems
- Technically fluent: comfortable with APIs, data models, and how tech platforms work
- Bonus: familiarity with EDI/ANSI X12, JSON, labels, MFT
- Exceptional cross-functional leadership; crisp written/verbal communication.
Benefits
- High-ownership culture
- High-tempo environment
- Low-ego mentality
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
post-sales operationscustomer operationsimplementationstestingquality assuranceonboarding throughputplaybookscapacity modelsservice level agreementsvendor ecosystems
Soft skills
cross-functional leadershipwritten communicationverbal communication