Customer Support Engineer

OPT

Customer Support Engineer managing key client relationships for maritime solutions provider. Ensuring delivery excellence and compliance in high-stakes engineering projects.

Posted 5/23/2026full-timeMonroe Township • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $105,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned commercial, government and defense client trouble ticket assignments.
Build and maintain strong, long-term relationships with stakeholders to understand business goals and align project deliverables accordingly.
Coordinate internal resources to ensure timely and compliant responses and updates via issue tracking system.
Monitor and report on program status, risks, and milestones using program management tools and metrics.
Work closely with legal, compliance, and quality teams to manage audit readiness and documentation.
Act as the voice of the customer to provide input into product development, quality assurance, and continuous improvement initiatives.
Gather and analyze customer feedback to identify trends and improvement opportunities.
Proactively address client concerns and facilitate resolution of technical, scheduling, or supply chain issues.
Escalate issues appropriately while maintaining clear, consistent communication with all parties.
Create or update drawings/schematics as needed to address customer needs.
Generate customer reports, performance dashboards, and status updates.

Requirements

What you’ll need

Bachelor’s degree in Engineering, Mechanical or Electrical preferred
3-5 years of experience in a customer-facing role within a manufacturing, marine, or engineering environment.
Strong project management skills
Exceptional communication and interpersonal skills.
Ability to interpret technical data and communicate effectively with engineering and production teams.
U.S. Citizenship required due to government contract regulations; Security Clearance (active or ability to obtain) may be required.
Familiarity with ISO 9001, AS9100, ITAR, and other industry-specific standards.
Experience with ERP and CRM systems (e.g., Odoo, Salesforce, JIRA).
Background in lean manufacturing or Six Sigma methodologies.

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Disability Insurance
401(k)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementtechnical data interpretationlean manufacturingSix Sigma

Soft Skills

communicationinterpersonal skillsrelationship buildingproblem-solving

Certifications

Security ClearanceISO 9001AS9100ITAR