Customer Support

• Technical point of contact for customers and support for the Account Manager
• Planning, implementation and support of IT projects
• Handling 2nd- and 3rd-level support requests
• Managing multiple customer systems
• Coordinating technical deployments and providing presales support
• Ongoing development and optimization of customer infrastructures
• Documenting technical solutions and maintaining the knowledge base

IT Support Specialist – 2nd and 3rd Level Support

Project Lead – Energy Sector, Customer Service

Projektverantwortlicher – Energiewirtschaft, Kundenservice

Team Leader – Energy Industry, Customer Service

IT Support Specialist — 2nd and 3rd Level