Technical Support Engineer

OpenVPN Inc.

Technical Support Engineer supporting corporate clients with VPN solutions. Resolving technical issues and ensuring customer satisfaction through effective communication and collaboration.

Posted 6/27/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformLinuxMacOSMySQLSQLSQLiteTCP/IP

About the role

Key responsibilities & impact

Communicating with the clients of Access Server & CloudConnexa, our cutting-edge corporate VPN solutions used by thousands of businesses worldwide
Investigate client issues received via our ticketing system
Respond to clients to ensure their full satisfaction
Coordinate with other team members as well as other teams to resolve or refer more complicated issues

Requirements

What you’ll need

Middle-Senior Sysadmin/Support skills (at least 3 years of experience dealing with networking and Linux troubleshooting)
Excellent English communication abilities required, both spoken and written
Good understanding of networking (TCP/IP, Routing, Layer 3, etc)
Ability to use Wireshark and tcpdump
Knowledge of SSH, x.509 PKI, HTTPS, VPN
Knowledge of Auth and MFA/2FA systems, for example, RADIUS, LDAP, AD, PAM, GAuth, Duo, YubiKey, RSA
Understanding and interest in Linux-based OS’s (Ubuntu, CentOS, RHEL, Debian, etc.), modern Windows and macOS/OSX systems
Experience with various major cloud solutions like AWS, GCP, Azure, etc.
General SQL knowledge, experience with MySQL/SQLite

Benefits

Comp & perks

100% remote work
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Linux troubleshootingnetworkingTCP/IPRoutingWiresharktcpdumpSSHVPNSQLMySQL

Soft Skills

communicationclient satisfactionteam coordination