System Operations Engineer

OpenVPN Inc.

full-time

Posted on: 9/3/2025

Origin: • 🇺🇸 United States • Arizona, California, Colorado, Florida

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💰 $130,000 - $140,000 per year

Mid-LevelSenior

AnsibleCloudCyber SecurityDNSFirewallsGrafanaPrometheusPuppetSaltStackSQL

About the role

Manage and maintain networking and server infrastructure for OpenVPN's secure networking solutions
Implement and improve automation across operations work using Puppet/Ansible and scripting
Monitor systems using Prometheus/Grafana and perform basic SQL queries for troubleshooting
Troubleshoot networking issues including MTU, tunnels, and packet-level analysis with Wireshark/PCP dumps
Manage firewalls (iptables), Netplan configurations, SSL, DNS administration, and PKI
Manage and maintain physical servers
Participate in on-call rotation and incident response, coordinating across teams
Collaborate globally with colleagues to support VPN, cybersecurity, and cloud-based connectivity services

Expert in Bash scripting
Experience with monitoring tools (Prometheus, Grafana, basic SQL knowledge)
Expert understanding of Networking principles, architecture, and protocols: MTU, Tunnels, Network troubleshooting
Experience working with packet dumps (PCP dump, Wireshark)
Firewalls [specifically IP tables]
Netplans
Intimate knowledge of SSL, DNS administration, and managing PKI
Automation focused individual who should seek out to implement automation in all work
Experience managing physical servers
Expert working with Puppet
Experience working with Ansible
Required to be a part of an on-call rotation and incident response team
Strong decision-making ability
Collaborative communicator able to coordinate effectively with multiple teams and stakeholders
Self‑aware and transparent
Curious and adaptable; eager to learn new skills
Operates with a security‑first approach: values testing and validation over “move fast and break things”
Must be legally authorized to work in the United States without employer sponsorship (application question)