Customer Success Associate

OpenClinica

Customer Success Associate managing the full researcher journey in clinical trials for OpenClinica. Overseeing recruitment campaigns and maintaining relationships with clinical researchers.

Posted 4/14/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Manage & oversee the creation of various marketing and study recruitment materials
Coordinate across internal and external teams to launch recruitment campaigns
Build and maintain strong, long-lasting relationships with our researchers
Make improvements to our current customer satisfaction methods and processes
Communicate effectively with both clients and colleagues to understand & service customer needs, maximize retention and growth, and communicate performance
Conduct client-facing calls and coordinate action items across internal and external teams
Triage client support issues and deliver best-in-class service
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
Help gather feedback from our customers to inform our sales process, product roadmap, and marketing opportunities

Requirements

What you’ll need

Bachelor’s degree
Minimum 2 years of experience in an academic research environment
Excellent communication skills, both written and oral
Organized and detail-oriented
Autonomous in your work and the challenge of solving complex problems
A clinical background as a research coordinator or experience running or managing clinical trials (Nice to Have)
Familiar with Canva (Nice to Have)

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account OpenClinica Website LinkedIn All Job Openings 51 - 200 employees Founded 2004 ☁️ SaaS 💊 Pharmaceuticals 🧬 Biotechnology 💰 Private equity on 2023-03 SaaS
Pharmaceuticals
Biotechnology OpenClinica is a practical eClinical SaaS platform that unites electronic data capture (EDC), eConsent, eCOA, randomization, EHR-to-EDC integration, reporting & analytics, and patient recruitment tools for clinical research. Built for small to midsize sponsors, CROs, academic medical centers, and research teams, it accelerates study setup, reduces data queries, and supports compliance with robust customer success, onboarding, and 24/5 support. The platform powers thousands of studies worldwide and is used by pharma, biotech, medtech, government, and academic institutions to run more efficient clinical trials and improve patient enrollment and data quality. Customer Success Associate 🔥 5 minutes ago 🍂 Massachusetts – Remote 💵 $60k - $65k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
Manage & oversee the creation of various marketing and study recruitment materials
Coordinate across internal and external teams to launch recruitment campaigns
Build and maintain strong, long-lasting relationships with our researchers
Make improvements to our current customer satisfaction methods and processes
Communicate effectively with both clients and colleagues to understand & service customer needs, maximize retention and growth, and communicate performance
Conduct client-facing calls and coordinate action items across internal and external teams
Triage client support issues and deliver best-in-class service
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
Help gather feedback from our customers to inform our sales process, product roadmap, and marketing opportunities 🎯 Requirements
Bachelor’s degree
Minimum 2 years of experience in an academic research environment
Excellent communication skills, both written and oral
Organized and detail-oriented
Autonomous in your work and the challenge of solving complex problems
A clinical background as a research coordinator or experience running or managing clinical trials (Nice to Have)
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Hard Skills & Tools

research coordinationclinical trials management

Soft Skills

communication skillsorganizational skillsdetail-orientedautonomousproblem-solvingrelationship building

Certifications

Bachelor’s degree