Customer Success Associate

OpenClinica

full-time

Posted on: 4/14/2026

Location Type: Remote

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💰 $60,000 - $65,000 per year

About the role

Manage & oversee the creation of various marketing and study recruitment materials
Coordinate across internal and external teams to launch recruitment campaigns
Build and maintain strong, long-lasting relationships with our researchers
Make improvements to our current customer satisfaction methods and processes
Communicate effectively with both clients and colleagues to understand & service customer needs, maximize retention and growth, and communicate performance
Conduct client-facing calls and coordinate action items across internal and external teams
Triage client support issues and deliver best-in-class service
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
Help gather feedback from our customers to inform our sales process, product roadmap, and marketing opportunities

Bachelor’s degree
Minimum 2 years of experience in an academic research environment
Excellent communication skills, both written and oral
Organized and detail-oriented
Autonomous in your work and the challenge of solving complex problems
A clinical background as a research coordinator or experience running or managing clinical trials (Nice to Have)
Familiar with Canva (Nice to Have)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

research coordinationclinical trials management

Soft Skills

communication skillsorganizational skillsdetail-orientedautonomousproblem-solvingrelationship building

Certifications

Bachelor’s degree