Senior Google Workspace Support Engineer

Ontrac Solutions

Senior Google Workspace Support Engineer at Ontrac Solutions providing exceptional customer support and solutions for Google Workspace issues. Mentoring engineers and managing escalations in a global 24x7 support environment.

Posted 7/30/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $80 - $100 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge of Google Workspace, Google Voice, and incident management tools like ServiceNow and JIRA, while effectively managing customer interactions and escalations. Proven ability to analyze data, produce technical documentation, and mentor teammates in a production support environment.

Highest-signal resume keywords

Google Workspace SupportIncident ManagementServiceNowGoogle VoiceTechnical Documentation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Google WorkspaceGoogle VoiceChromeOS ManagementDevice ManagementGCDSIncident ManagementTicketing DisciplineTechnical DocumentationAnalytical SkillsData Analysis

Soft Skills

CommunicationMentoringCollaborationProblem SolvingCustomer Service

Tools & Technologies

ServiceNowJIRA

Industry Keywords

Production SupportCustomer ReviewsKnowledge ArticlesEscalation ManagementConfiguration Management

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Isolate, troubleshoot, and resolve customer issues to a satisfactory outcome.
Guide customers on best practices for setup/configuration to achieve desired results.
Analyze legacy practices/data and configure appropriately in new environments.
Conduct customer reviews prior to release to confirm acceptance of data/configuration.
Maintain accurate activity records and timely updates for reporting and (where applicable) billing.
Improve and contribute to knowledge articles and support processes (including ServiceNow incident management enhancements).
Manage escalations, defect/problem resolution, and ensure crisp handoffs across teams (Incident Managers, Engineers, Account Management).
Act as a trusted ambassador in customer interactions; collaborate with partners and internal workgroups.

Requirements

What you’ll need

5+ years supporting Google Workspace in a production support environment.
Comfortable with rotational and weekend shifts and participating in on-call.
Advanced knowledge of Google Voice, ChromeOS Management, and Device Management.
Intermediate knowledge of GCDS.
Strong incident management and ticketing discipline; experience with tools like ServiceNow and/or JIRA.
Proven ability to handle escalations and mentor teammates.
Excellent written/verbal communication with the ability to communicate effectively with executive-level stakeholders.
Strong analytical skills; ability to manage multiple workstreams in a deadline-driven environment.
Experience producing technical assets/documentation (e.g., architecture designs, technical docs).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Ontrac Solutions Website LinkedIn All Job Openings 11 - 50 employees Founded 2010 🤖 Artificial Intelligence 💼 Consulting 🤝 B2B Artificial Intelligence
Consulting
B2B Ontrac Solutions is an AI-first technology services firm that helps organizations design, implement, and scale AI-driven systems, cloud architectures, and enterprise platform integrations. They provide AI strategy and generative AI implementation (including RAG and intelligent search), cloud migration and optimization (multi-cloud architecture, Kubernetes, Terraform, GitOps, and FinOps), data and integration engineering, CRM/CMS/e-commerce platform development, and embedded technical talent / staff augmentation to move AI from experimentation into production. With innovation hubs in Chicago and Karachi, Ontrac focuses on delivering production-ready AI and cloud solutions that drive measurable business outcomes. Senior Google Workspace Support Engineer 🔥 1 hour ago 🌽 Illinois – Remote 💵 $80 - $100 / hour ⏰ Full Time 🟠 Senior 📞 Support Engineer ServiceNow Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Isolate, troubleshoot, and resolve customer issues to a satisfactory outcome.
Guide customers on best practices for setup/configuration to achieve desired results.
Analyze legacy practices/data and configure appropriately in new environments.
Conduct customer reviews prior to release to confirm acceptance of data/configuration.
Maintain accurate activity records and timely updates for reporting and (where applicable) billing.
Improve and contribute to knowledge articles and support processes (including ServiceNow incident management enhancements).
Manage escalations, defect/problem resolution, and ensure crisp handoffs across teams (Incident Managers, Engineers, Account Management).
Act as a trusted ambassador in customer interactions; collaborate with partners and internal workgroups. 🎯 Requirements
5+ years supporting Google Workspace in a production support environment.
Comfortable with rotational and weekend shifts and participating in on-call.
Advanced knowledge of Google Voice, ChromeOS Management, and Device Management.
Intermediate knowledge of GCDS.
Strong incident management and ticketing discipline; experience with tools like ServiceNow and/or JIRA.
Proven ability to handle escalations and mentor teammates.
Excellent written/verbal communication with the ability to communicate effectively with executive-level stakeholders.
Strong analytical skills; ability to manage multiple workstreams in a deadline-driven environment.
Experience producing technical assets/documentation (e.g., architecture designs, technical docs). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Workday HCM Support Analyst 🔥 9 hours ago Consumer Direct Care Network 10,000+ employees 🏥 Healthcare 👥 HR Tech Website LinkedIn All Job Openings Support Analyst for Workday HCM at Consumer Direct Care Network. Collaborating on shared goals to support individuals with disabilities and older adults. 🇺🇸 United States – Remote 💵 $75k - $85k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Workday Payroll/Finance Support Analyst 🔥 9 hours ago Consumer Direct Care Network 10,000+ employees 🏥 Healthcare 👥 HR Tech Website LinkedIn All Job Openings Workday Payroll/Finance Support Analyst supporting Workday team and performing IT solutions in a remote environment. Collaborating on systems and processes for better operations and support. 🇺🇸 United States – Remote 💵 $75k - $85k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Product Support Analyst 🔥 11 hours ago Trilon Group 1001 - 5000 💼 Consulting 📦 Logistics 🏗️ Construction Website LinkedIn All Job Openings Product Support Analyst improving platform tools and user experience at Trilon by managing feedback and support requests. Collaborating with engineering and product teams to drive improvements. 🇺🇸 United States – Remote 💵 $67k - $89k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer IT Support Analyst 🔥 13 hours ago Capgemini 10,000+ employees 💼 Consulting 🏥 Healthcare 📦 Logistics Website LinkedIn All Job Openings IT Support Analyst providing technical support and managing incidents in a corporate environment. Collaborating with teams to ensure exceptional customer service and SLA compliance. 🇺🇸 United States – Remote 💵 $44k - $105.6k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor ITSM ServiceNow Privacy Analyst, AI Support 🔥 13 hours ago Ford Motor Company 10,000+ employees 📦 Logistics 💼 Consulting 📣 Marketing Website LinkedIn All Job Openings Privacy Analyst at Ford overseeing AI governance processes and compliance, driving risk assessments and reporting. Collaborating across legal, data insight, and privacy teams to optimize workflows. 🇺🇸 United States – Remote 💵 $99.1k - $166.2k / year 💰 Post-IPO Debt on 2023-08 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs