Customer Operations Agent, Collections

ONMO

Customer Operations Agent assisting customers with financial inquiries through various communication channels. Delivering excellent customer service and maintaining accurate service records in a hybrid role.

Posted 5/30/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £33,000 per yearWebsite

About the role

Key responsibilities & impact

Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels
Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions
Providing customers with assistance in managing their account and conducting account maintenance tasks
Handling account queries about account balances, payments and any other concerns
Maintain thorough and accurate customer service records, of customer interactions, keeping financial records confidential
Use various database systems and technology to deliver great customer care
Follow communication procedures, guidelines and policies
Be on frontline in identifying, raising and supporting any cases of customer dissatisfaction or vulnerability
Proactive Contact - maintaining contact and good relationships with our customers throughout the collection’s lifecycle.
Information Gathering - gaining a great understanding of our customer’s circumstances through various questioning techniques.
Making and receiving telephone calls, to work with our customers whilst consistently seeing their point of view and finding the best solution for everyone, to recover outstanding debts.
Negotiating, implementing, and monitoring feasible repayment solutions that consider the customers circumstances while balancing the business's best interests.
Complete income and expenditure assessments with customers and agree appropriate forbearance support.
At Onmo we all take collective responsibility for our individual roles in creating the best outcomes for our customers.

Requirements

What you’ll need

Passionate in delivering great customer service with strong phone contact handling skills and active listening.
You will have the ability to listen, understand and articulate challenging conversations verbally and in writing.
You are naturally very friendly, polite, patient and understanding
Strong negotiation skills, with the ability to sensitively and courageously find the best solutions for customers experiencing financial difficulties.
High attention to detail, with the ability to accurately document information.
Ability to handle sensitive financial information with discretion and confidentiality.
Capable of managing challenging conversations with customers.
Ability to multitask and manage time effectively, working in a fast-paced environment where there is constant change and growth
Adaptable in your communication and approach to meet different customer needs
Maintain a high quality of service when supporting a high volume of customers through a variety of contact channels
Experience in the use of CRM systems and able to learn and adapt to multiple agent tools.
Self-motivated, can be relied upon to follow up on questions and outstanding actions for customers.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ONMO Website LinkedIn All Job Openings 11 - 50 employees Onmo is the UK’s newest credit card provider. We improve lives by empowering every individual to make the smartest financial decisions through better clarity, intelligence and tech. Customer Operations Agent, Collections 🔥 6 hours ago 🏢🏡 London – Hybrid 💵 £33k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Collections Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels
Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions
Providing customers with assistance in managing their account and conducting account maintenance tasks
Handling account queries about account balances, payments and any other concerns
Maintain thorough and accurate customer service records, of customer interactions, keeping financial records confidential
Use various database systems and technology to deliver great customer care
Follow communication procedures, guidelines and policies
Be on frontline in identifying, raising and supporting any cases of customer dissatisfaction or vulnerability
Proactive Contact - maintaining contact and good relationships with our customers throughout the collection’s lifecycle.
Information Gathering - gaining a great understanding of our customer’s circumstances through various questioning techniques.
Making and receiving telephone calls, to work with our customers whilst consistently seeing their point of view and finding the best solution for everyone, to recover outstanding debts.
Negotiating, implementing, and monitoring feasible repayment solutions that consider the customers circumstances while balancing the business's best interests.
Complete income and expenditure assessments with customers and agree appropriate forbearance support.
At Onmo we all take collective responsibility for our individual roles in creating the best outcomes for our customers. 🎯 Requirements
Passionate in delivering great customer service with strong phone contact handling skills and active listening.
You will have the ability to listen, understand and articulate challenging conversations verbally and in writing.
You are naturally very friendly, polite, patient and understanding
Strong negotiation skills, with the ability to sensitively and courageously find the best solutions for customers experiencing financial difficulties.
High attention to detail, with the ability to accurately document information.
Ability to handle sensitive financial information with discretion and confidentiality.
Capable of managing challenging conversations with customers.
Ability to multitask and manage time effectively, working in a fast-paced environment where there is constant change and growth
Adaptable in your communication and approach to meet different customer needs
Maintain a high quality of service when supporting a high volume of customers through a variety of contact channels
Experience in the use of CRM systems and able to learn and adapt to multiple agent tools.
Self-motivated, can be relied upon to follow up on questions and outstanding actions for customers. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Collections Strategy Manager 🕒 May 23 Jaja Finance 51 - 200 Website LinkedIn All Job Openings Collections Strategy Manager at Jaja focusing on credit card collections lifecycle. Combining operational knowledge with technical skills to optimize strategies for customers in financial difficulty. 🏢🏡 London – Hybrid 💵 £65k - £75k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Collections 🇬🇧 UK Skilled Worker Visa Sponsor Collections & Recoveries Manager 🕒 May 19 BVNK 201 - 500 💳 Fintech 💸 Finance ₿ Crypto Website LinkedIn All Job Openings This role involves managing collections and recoveries for SME lending portfolios at Allica Bank. Focus on supporting customers facing financial difficulties while protecting the Bank’s interests. 🏢🏡 London – Hybrid 💰 Series A on 2022-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Collections 🇬🇧 UK Skilled Worker Visa Sponsor SAP FSCM Consultant – Collections, Banking 🕒 April 10 Manning Global AG 501 - 1000 🎯 Recruiter 🤝 B2B 📡 Telecommunications Website LinkedIn All Job Openings SAP FSCM Consultant specializing in Collections & Banking processes for a leading IT services company. Involves hands-on configuration, support of various financial management functions, and collaboration with business teams. 🏢🏡 London – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Collections View More Collections Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

account maintenanceincome and expenditure assessmentsnegotiationcustomer service documentation

Soft Skills

active listeningcommunicationpatienceunderstandingattention to detailmultitaskingadaptabilityself-motivation