Technical Tax Operations Lead

OneSource Virtual

Technical Tax Operations Lead serving as primary liaison for clients during onboarding and testing. Providing advanced troubleshooting and data consulting for payroll tax operations.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in payroll tax operations, data validation, and API integrations, ensuring successful customer onboarding and issue resolution. Proficient in troubleshooting complex software implementations and managing technical support incidents.

Highest-signal resume keywords

Payroll Tax OperationsAPI IntegrationsData ValidationTechnical Support ManagementSoftware Implementations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

XML AnalysisCSV AnalysisJSON AnalysisData ValidationConfiguration ManagementFile Processing SolutionsRelational Data StructuresACH ProcessingNACHA ProcessingPayroll Integrations

Soft Skills

Customer SupportProblem SolvingCommunicationCollaborationEscalation Management

Tools & Technologies

SAPWorkdayUKGDayforceOracle HCM

Industry Keywords

PayrollTax FilingFinanceHR TechnologyEnterprise Software

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Serve as primary technical operations and support liaison for clients during implementation, onboarding, parallel testing, and production operations
Provide advanced troubleshooting, data consulting, file/data validation, customer configuration support, and technical tax setup guidance
Act as the escalation point for complex customer issues involving payroll tax data, tax code mapping data files, agency setup data requirements, API integrations, file processing, ACH/payment configuration, and production support
Help customers successfully onboard and optimize their tax operations by resolving issues, validating data quality, and advising on best practices
Review, validate, and troubleshoot customer onboarding files, including company setup, filer setup, employee data, tax setup files, tax detail files, and related data imports
Identify, investigate, and resolve data quality issues before production deployment
Analyze large-scale data loads for completeness, formatting errors, missing values, invalid identifiers, and compliance concerns
Troubleshoot rejected files, malformed data, missing records, import failures, and downstream processing issues
Coordinate customer history loads, parallel testing datasets, and production cutover readiness
Support ongoing customer data synchronization and update processes
Analyze XML, TXT, CSV, ACH/NACHA, tax detail, notification, and payment-related files
Diagnose issues involving APIs, inbound/outbound file processing, integrations, authentication, notifications, and data transformations
Validate inbound and outbound file specifications
Support customer testing efforts involving payment files, agency files, filing extracts, notification feeds, and reconciliation processes
Serve as Tier 2 escalation support for complex customer incidents and operational issues
Manage technical support tickets through investigation, prioritization, documentation, communication, and closure
Document recurring issues and contribute to the knowledge base and SOP development
Coordinate and support integration testing, UAT, connectivity validation, parallel testing, and production cutover activities
Validate API integrations, batch processes, nightly jobs, file exchanges, and operational workflows
Track defects, testing outcomes, and readiness checkpoints
Verify end-to-end customer processing before go-live.

Requirements

What you’ll need

7+ years supporting payroll, tax, finance, HR technology, payroll integrations, or enterprise software platforms
Ability to analyze XML, CSV, TXT, JSON and related integration files
Experience with relational data structures, data validation, and configuration management
Familiarity with ACH, NACHA, payment processing, and file transfer concepts preferred
Experience troubleshooting complex customer-facing software implementations
Experience supporting APIs, integrations, data imports, and file-based processing solutions
Experience managing escalated support incidents and technical support queues
Preferred Experience with payroll platforms such as SAP, Workday, UKG, Dayforce, Oracle HCM, or similar systems
Experience participating in software implementations and UAT cycles
Knowledge of payroll tax filing, garnishments, and payment processing operations
Operations or customer success experience.

Benefits

Comp & perks

Values-based culture
Upward mobility
Professional development opportunities