Payroll Tax SME, Knowledge Expert

OneSource Virtual

Internal payroll tax authority managing complex tax configurations at OneSource Virtual. Advising customers and guiding product enhancements in payroll tax software solutions for Workday.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in payroll tax regulations and operations, with a strong ability to translate complex tax knowledge into actionable insights for product development and customer engagement. Proficient in advising on tax configurations and enhancing product offerings based on market feedback.

Highest-signal resume keywords

Payroll Tax RegulationsCustomer Advisory ExperienceEnd-to-End Payroll Tax Filing SoftwareTax Configuration ExpertiseProduct Roadmap Alignment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Multi-Jurisdictional Payroll Tax MasteryTax OperationsData MappingFile ExportsSoftware ConfigurationPayroll Tax Filing ProcessesHCM Software ExperienceProblem-SolvingUAT ParticipationRegulatory Compliance

Soft Skills

Clear CommunicationInfluencing SkillsCustomer EngagementCollaborationTraining Development

Tools & Technologies

Payroll Tax SoftwareHCM SoftwareDemo EnvironmentsDecision Frameworks

Industry Keywords

Payroll TaxFederal RegulationsState RegulationsLocal RegulationsAgency Requirements

About the role

Key responsibilities & impact

Serve as the primary tax SME for Product and Engineering – ensuring features and logic are consistent with current regulations.
Translate customer and prospect feedback into prioritized product enhancement recommendations for consideration on the tax product roadmap.
Assist product leaders in prioritizing product initiatives and aligning engineering teams to execute key roadmap initiatives.
Participate in UAT to validate new releases against real-world tax scenarios across applicable customers and environments.
Assist in problem-solving complex or escalated customer issues spanning implementation, data mapping, file exports, agency interactions, and software usage, providing resolution with the authority of someone who understands both the tax rules and the underlying systems deeply.
Feed product learnings and market information back into the customer story/marketing assets to maximize the product’s differentiation and impact on the market.
Advise customers on complex tax configurations, best-practice usage, and escalated issues spanning data mapping, file exports, and agency interactions.
Handle one-off advisory requests – data reviews, scenario-specific guidance – that fall outside standard support workflows.
Act as an expert voice at critical points during the sales cycle where expertise can be highly leveraged; join select prospect conversations to answer deeper tax questions, build credibility, and help prospects understand how the solution addresses their specific tax challenges.
Assist in building and testing demo environments as needed that accurately represent product and service capabilities, ensuring demos are current, technically sound, and tuned to the audience.
Work closely with the Training team to translate deep tax and product knowledge into training content, configuration guides, and decision frameworks that scale the team's capabilities.
Interface with GTM, Sales, Support, Compliance, and Operations as the go-to tax knowledge resource – making complex knowledge accessible and actionable for each audience.
Stay current on federal, state, and local payroll tax regulatory changes and proactively communicate relevant updates to Product, Compliance, and customer-facing teams.

Requirements

What you’ll need

12+ years in payroll, payroll tax, or tax operations with mastery of multi-jurisdictional payroll tax regulations, agency requirements, and filing and payment processes.
Deep, current knowledge of federal, state, and local payroll tax regulations and how they map to software configuration decisions and customer/market challenges.
Hands-on experience with payroll tax or HCM software at a functional depth beyond end-user familiarity.
Demonstrated ability to translate complex tax knowledge into clear, credible communication for diverse audiences.
Experience in customer-facing or advisory roles, with the presence to influence high-stakes product decisions.
Direct experience with end-to-end payroll tax filing software and services, impoundment, payment, and reconciliation platforms.

Benefits

Comp & perks

Values-based culture
Upward mobility
Professional development opportunities