Seasonal Bilingual Benefits Specialist – Call Center

OneSource Virtual

Benefits Specialist supporting Employee Services Team and utilizing Workday for benefit administration. Responsibilities include processing changes, resolving issues, and counseling employees on benefit programs.

Posted 7/18/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in benefits administration, including knowledge of group life and health plans, federal regulations, and customer service excellence. Capable of managing benefit-related changes and resolving service issues efficiently in a fast-paced environment.

Highest-signal resume keywords

Benefits AdministrationCustomer Service ExperienceKnowledge of Federal RegulationsGroup Life and Health KnowledgeBachelor's Degree

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefit ProcessingMonthly ReconciliationCounseling EmployeesEligibility DeterminationPlan Features Knowledge

Soft Skills

Problem SolvingCommunication SkillsInterpersonal Skills

Industry Keywords

Section 125ERISACOBRA

About the role

Key responsibilities & impact

Provides professional and timely service to internal and external customers
Processes benefit-related changes such as life-status changes, address changes, etc.
Resolves benefit administration service issues with internal staff and outside Vendors
Counsels employees regarding benefit programs, including plan features, procedures, eligibility, and premium information
Performs monthly reconciliation of Carrier invoices to report to customers

Requirements

What you’ll need

Bachelor's degree Required
2-5 years of related benefits experience and/or training
Customer Service experience is a must
Knowledge of group life and health
Knowledge of federal regulations such as Section 125, ERISA, and COBRA
Must be able to cope in a fast-paced, demanding environment