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OneSource Virtual

Seasonal Benefits Specialist – Call Center

OneSource Virtual

Benefits Specialist supporting Employee Services Team with Workday technologies. Responsible for processing benefits and resolving administration service issues for internal and external customers.

Posted 7/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in benefits administration, including knowledge of federal regulations such as Section 125, ERISA, and COBRA. Provides exceptional customer service and support using Workday and other HR technologies.

Highest-signal resume keywords
Benefits AdministrationCustomer Service ExperienceWorkday ProficiencyKnowledge of Federal RegulationsBachelor's Degree

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Benefits ProcessingCase ManagementKnowledge Base UtilizationPC SkillsMicrosoft OfficeHRIS
Soft Skills
Professional CommunicationTimely Service
Tools & Technologies
WorkdayContact Center Technologies
Industry Keywords
Group Life InsuranceHealth InsuranceSection 125ERISACOBRA

About the role

Key responsibilities & impact
  • Supports the Employee Services Team and utilizes Workday, case management, knowledge base, and contact center technologies and processes
  • Provides professional and timely service to internal and external customers
  • Processes benefit-related changes such as life-status changes, address changes, etc.
  • Resolves benefit administration service issues with internal staff and outside Vendors
  • Counsels employees regarding benefit programs, including plan features, procedures, eligibility, and premium information

Requirements

What you’ll need
  • Bachelor's degree required
  • 2-5 years of related benefits experience and/or training
  • Customer Service experience is a must
  • Knowledge of group life and health; knowledge of federal regulations such as Section 125, ERISA, and COBRA
  • Must have proficient PC Skills (Microsoft Office, Outlook, HRIS, etc.)