Program Manager

OneSource Virtual

Program Manager at OSV leading design, build, and ownership of new service programs. Collaborating with teams to create operational foundations and successful project outcomes.

Posted 6/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Assist with the design and development of comprehensive shared service programs, including defining business requirements, defining milestones, and success criteria.
Manage all aspects of the Shared Services Projects, including communication management, change management, user acceptance testing, risk management, and project reporting.
In cooperation with OSV’s Learning and Development team, develop training materials, documentation, and resources to support initiatives, ensuring that all materials are accurate, engaging, and effectively communicate critical concepts.
Coordinate and facilitate training sessions, workshops, and webinars for internal Shared Services teams, providing guidance on best practices, processes, and tools.
Establish mechanisms to assess program effectiveness, solicit feedback from stakeholders, and adjust as needed to improve outcomes.
Work closely with various teams within OSV to align programs with overall business goals and strategies.
Ability to manage, configure, and optimize project management software to support project teams in planning, executing, and tracking projects efficiently.
Ability to systematically identify, analyze, and enhance processes, products, or services over time to achieve better performance, efficiency, and quality.

Requirements

What you’ll need

Bachelor's degree in business administration, marketing, or a related field; advanced degree preferred.
Proven experience (5 years) in project management, preferably in technology, Business Process Outsourcing, Professional Services, or similar industries.
Excellent communication skills, with the ability to effectively convey complex concepts to diverse audiences.
Demonstrated ability to collaborate with cross-functional teams and build consensus among stakeholders.
Experience with and knowledge of Workday is preferred.

Benefits

Comp & perks

OSV employees enjoy a values-based culture
Upward mobility
Professional development with opportunities of all kinds

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementbusiness requirements definitionuser acceptance testingrisk managementprocess enhancementprogram effectiveness assessmenttraining material developmentcommunication managementchange managementmilestone definition

Soft Skills

excellent communicationcollaborationstakeholder consensus buildingguidance on best practicesengagementfeedback solicitationadaptabilityorganizational skillsfacilitationanalytical skills