Senior Customer Success Manager

OneSource Virtual

Customer Success Manager ensuring clients achieve desired outcomes with OSV services. Focused on driving adoption, value, and managing retention with Workday customers.

Posted 5/21/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Handling overall responsibility for managing the customer relationship
Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products and services
Acting as a liaison between the customer and varying OSV service delivery areas
Focus on ensuring services adoption and capturing feedback
Developing success plans for customers that outline their critical success factors, metrics and measures for success, potential issues, and provide recommendations
Prioritizing and driving resolution on escalated customer challenges
Promoting opportunities for two-way communication
Monitoring and facilitating the customer’s adoption of OSV services and solutions, as well as adoption of the workday technology
Leveraging customer relationships as needed for prospect references
Keeping customers informed of process and procedural changes
Demonstrate competency in the Workday product suite - Financials, HCM, and Payroll
Work with the client project manager and executive team to identify/resolve all issues that could impact satisfaction

Requirements

What you’ll need

2-5 years in a customer facing services role (consulting or account management)
Proven ability to collaborate and build strong relationships with customers, especially at the executive level
Proven ability to engage across corporate functions (Services, Professional Services, Product Management)
Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
Bachelor’s degree required or equivalent experience
Excellent organization, time management, and communication skills
Service industry experience a plus
Up to 30% travel
Passion for targeted customer focus

Benefits

Comp & perks

Values-based culture
Upward mobility
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Workday FinancialsWorkday HCMWorkday Payroll

Soft Skills

customer relationship managementcommunication skillsorganizational skillstime managementcollaborationproblem resolutioncustomer focus

Certifications

Bachelor's degree