Bilingual Benefits Specialist

OneSource Virtual

Bilingual Benefits Specialist managing HR inquiries while supporting the Employee Services Team. Utilizing Workday and other technologies for efficient issue resolution and service delivery.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Respond accurately and timely to incoming written and telephonic Tier 1 and 2 inquiries for Workday Access/Navigation, Benefits and/or general HR
Properly utilize knowledge base to research and provide responses in an efficient and timely manner
Escalate to Account Manager or Pod Manager when knowledge base or tools are insufficient
Provide professional and timely service to internal audit requests
Effective communication skills via telephone, email and in-person
Participate in work intake reviews to further automate audit activities and reporting
Timely and efficient communication to leadership of any issues relating to audit
Participate in ongoing training relative to the functional area

Requirements

What you’ll need

HS Diploma required
2 years of related experience and/or training
Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements
Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HRISemployee benefitsCOBRAfederal requirementsregulatory requirementsaudit activitiesreporting

Soft Skills

effective communicationprofessional servicetimely responseresearch skillsproblem-solving

Certifications

HS Diploma