Senior Director, Payroll Operations
OneSource Virtual
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Establishes and oversees payroll operations, processes, and procedures.
- Designs short-term and long-term strategies to achieve continuous improvement and efficiencies in payroll processing and delivery operations.
- Keeps stakeholders informed about the status of payroll laws and regulations and develops implementation plans for required changes to operations.
- Identify and analyze business needs and requirements.
- Create and document processes and procedures relating to daily, quarterly, and annual payroll processing and garnishment processing.
- Manage the timely handling and resolution of customer issues, including handling customer escalations.
- Perform and document Root Cause Analysis and implement remedial procedures to close gaps identified.
- Manage the timely handling and resolution of payroll, garnishment, and tax issues on behalf of customers.
- Work consistently to deliver excellent customer service related to the entire payroll, garnishment, and tax processes.
- Manage HR and Performance Appraisals for employees, including employee 1:1 training, goal setting, and professional development plans.
- Ensure delivery of high-quality services and products to clients.
- Manage audit tasks and controls required for the annual review period.
Requirements
- 8+ years’ experience of payroll operations in a multi-company, multi-state organization in an outsourcing environment.
- 3+ years managing payroll operations, preferably in an outsourcing environment.
- Related experience using ACH Credit, ACH Debit, and check methods for payments and collections of payroll payments and garnishments.
- Must be organized, detail-oriented, and have strong written and verbal communication skills.
- Previous experience working with ERP HR/Payroll systems.
- Strong passion for customer service.
Benefits
- Values-based culture
- Upward mobility
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
payroll operationsgarnishment processingRoot Cause AnalysisACH CreditACH DebitERP HR/Payroll systems
Soft skills
organizational skillsdetail-orientedwritten communicationverbal communicationcustomer service