Associate Customer Success Manager
OneSource Virtual
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Leverage the Customer Success platform to deliver automated workflows and communications
- Respond to customer inquiries within 24 hours, providing clear and actionable solutions
- Coordinate with Payroll, Tax, Garnishment, and Benefit Teams to ensure customer satisfaction
- Communicate customer feedback to product and operations teams to drive continuous improvement
- Align with customer account executives to identify mutually beneficial growth and expansion opportunities
- Partner with the internal account teams on customer escalations
- Document customer interactions with detail and accuracy in our CRM system
- Track and report on key metrics, including customer health scores, satisfaction ratings, and retention indicators
Requirements
- At least 1-3 years' experience in a customer-facing role
- Bachelor's Degree
- Strong organizational skills and ability to manage multiple priorities and customers simultaneously
- Highly attentive to customer needs and requests, while demonstrating effective prioritization, time management skills, and solid judgment for escalating when appropriate
- Willing to go above and beyond, while maintaining a positive attitude
Benefits
- values-based culture
- upward mobility
- professional development with opportunities of all kinds
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
organizational skillstime management skillsprioritizationcustomer serviceeffective communicationattention to detailproblem-solvingjudgmentpositive attitudecustomer needs assessment
Certifications
Bachelor's Degree