Account Manager
OneSource Virtual
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Manage day-to-day interactions, business reviews, and reporting for customers within the assigned customer group/portfolio.
- Demonstrate strong research, follow-up, and communication skills.
- Project-manage assigned customer initiatives such as Open Enrollment.
- Assist with other customer groups as needed during peak periods.
- Respond accurately and timely to customer escalations.
- Collect and analyze data to identify and communicate trends both internally and externally.
- Partner with Service Delivery Leads to share feedback and customer changes.
- Form strong partnerships with relationship owners across OSV.
- Participate in and communicate insights from lessons learned, discovery sessions, and development activities.
Requirements
- High school diploma required; bachelor’s degree preferred
- Some travel required (< 25%)
- 1–3 years of account management experience, preferably within a Benefit Administration
- Experience with COBRA and Consumer Direct Health plans preferred
- Proficiency with reporting tools and analytics
- Strong interpersonal skills; ability to promote team spirit and exhibit professionalism
- Proficient PC skills (Microsoft Office, Outlook, HRIS, etc.)
Benefits
- Values-based culture
- Upward mobility
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementreportingdata analysisCOBRAConsumer Direct Health plans
Soft skills
communicationinterpersonal skillsteam spiritprofessionalismproject management