Director, Key Accounts
ProducePay
Director of Renewals
OneSource Virtual
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Hire and manage the renewals team to achieve customer retention and revenue goals.
- Own the renewal strategy, including forecasting, pipeline management, and renewal playbooks.
- Partner closely with Customer Success and Sales to align renewal timing, upsell/cross-sell opportunities, and customer health data.
- Build scalable processes to improve renewal efficiency and reduce churn.
- Analyze renewal metrics and trends, identifying risks and opportunities within the customer base.
- Collaborate with Finance and Legal on renewal pricing, contract terms, and negotiation guidelines.
- Drive continuous improvements to CRM and renewal automation tools.
- Hire, train, and mentor team members to support their professional development and performance.
- Report on KPIs including renewal rate, net revenue retention (NRR), churn, and expansion revenue.
Requirements
- Bachelor's degree required; MBA or related advanced degree a plus.
- 8+ years of experience in Account Management or Renewals Leadership in a B2B or SaaS environment.
- 6+ years of leadership experience managing high-performing teams.
- Proven track record of exceeding retention and growth targets.
- Deep understanding of SaaS metrics and subscription revenue models.
- Strong analytical, communication, and negotiation skills.
- Proficiency in Salesforce, Planhat, or other customer success and CRM tools.
- Experience with customer segmentation and health scoring models.
- Familiarity with renewal forecasting and revenue recognition processes.
- Background in change management and driving cross-functional initiatives.
Benefits
- values-based culture
- upward mobility
- professional development with opportunities of all kinds
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
renewal strategyforecastingpipeline managementrenewal playbooksrenewal metrics analysiscustomer segmentationhealth scoring modelsrevenue recognition processeschange managementcross-functional initiatives
Soft skills
leadershipcommunicationnegotiationanalytical skillsteam managementmentoringcollaborationcustomer retentionperformance managementproblem-solving
Certifications
Bachelor's degreeMBA
