Renewals Account Manager

Oneleet

Renewals Account Manager responsible for building renewals process and retaining customers in B2B SaaS. Engage in renewal cycle and develop reporting models for strategic oversight.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

Own the full renewals cycle: tracking upcoming renewals, leading renewal conversations, negotiating terms, and closing on time.
Build the renewals process from scratch: renewal timelines, escalation paths, risk triggers, and the cadence for engaging customers ahead of their renewal date.
Design and maintain renewal reporting and forecasting: build the models and dashboards that show renewal rates, at-risk revenue, gross/net retention, and forecast accuracy, and report on them to leadership.
Develop an early-warning system to flag at-risk accounts and partner with CS to intervene before churn.
Establish renewal data hygiene in the CRM so renewals are tracked accurately and reporting is trustworthy.
Surface trends from renewal outcomes to inform pricing, packaging, and product decisions.
Partner cross-functionally with CS and Finance to align on retention targets and process.

Requirements

What you’ll need

3+ years in renewals, account management, or a closely related post-sale revenue role, in B2B SaaS.
Demonstrated experience building reporting and forecasting from the ground up - not just running someone else's processes, but you’ve designed the metrics, models, and cadence.
Strong with spreadsheets and CRM tooling (e.g., Pylon, HubSpot); comfortable turning messy data into clean, reliable reporting.
Proven track record of hitting retention or renewal targets.
Comfortable with ambiguity and autonomy: you thrive without an established playbook and get excited about creating structure where none exists.
Strong negotiation and commercial instincts; able to hold firm on value while keeping the customer relationship healthy.
Clear communicator who can present renewal forecasts and risks credibly to leadership and key stakeholders.

Benefits

Comp & perks

Comprehensive health & wellness benefits
20 days PTO per year, plus 8 floating holiday
Remote work culture
Team off-sites in stunning places (Amsterdam, Italy, etc).
Competitive compensation & equity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

renewals managementreportingforecastingdata analysisnegotiationcustomer retentionmetrics designmodel buildingdata hygiene

Soft Skills

communicationproblem-solvingautonomyadaptabilitycross-functional collaborationrelationship managementnegotiation skills