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About the role
Key responsibilities & impact- Join the Digital Branch team to gain insights into operations at a fast-growing bank
- Help advance Climate First Bank's growth initiatives within the Digital Branch
- Shadow Digital Bankers to learn customer service delivery
- Create knowledgebase articles and identify AI-driven solutions
- Optimize onboarding workflows using AI
- Support sales campaign management and technology rollouts
- Champion the mission of social, economic, environmental, and racial justice
Requirements
What you’ll need- Experience delivering customer service in a remote environment
- Ability to develop strong relationships with customers and team members
- Strong affinity for business development and community involvement
- Fast learner with ability to work independently in a high-volume environment
- Excellent communication skills on camera, phone, and chat
- Understanding of banking products and processes
- Deep understanding of AI and automation technology
Benefits
Comp & perks- Health insurance
- Flexible working hours
- Professional development opportunities