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Client Services Specialist
OneDigitalClient Services Specialist providing customer support and account optimization for OneDigital clients. Managing inquiries, payroll data entry, and improving client service processes.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities, with a focus on educating clients about payroll systems and effectively resolving inquiries. Possesses the ability to manage client relationships and improve processes for enhanced client satisfaction.
Highest-signal resume keywords
Customer Service SkillsSaaS ExperienceAttention to DetailTime Management SkillsInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Tools & Technologies
CRM System
Certifications & Qualifications
Associates DegreeBachelor’s Degree Preferred
Industry Keywords
Payroll SupportClient ManagementProcess ImprovementCross-Departmental InteractionClient Service
About the role
Key responsibilities & impact- Manage a client list or manage clients out of the service queue and provide exceptional customer service.
- Research, troubleshoot and resolve client inquiries, as part of ongoing support for your client set.
- Educate customers on how to use the system to process payroll.
- Assist clients with payroll support and general inquiries.
- Participate in the Client Service team meetings.
- Take incoming customer phone calls from the support queue.
- Accurately and completely document all customer interactions in our CRM system.
- Facilitate cross-departmental interaction with other teams, to ensure open communications for the benefit of our clients’ success.
- Continuously seek out process improvement opportunities and take ownership to implement positive change.
- Assist in the Distribution function and other areas as needed.
Requirements
What you’ll need- Associates degree required
- Bachelor’s degree preferred or equivalent experience
- Strong interpersonal and customer service skills
- Excellent time management skills
- SaaS experience preferred
- Ability to learn technology quickly through instruction and self-training
- Attention to detail & results oriented
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities