Client Advocate Resolution Specialist – Lead
Flagstar Bank
Salary
💰 $65,000 - $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Assist clients and their employees with various benefit questions which may include: Finding physicians; Understanding benefit plans; Reviewing and resolving claims; Resolving transition of care issues; Assistance with authorization/approval issues; Confirming the member cost-share under their plan; Completing annual benchmark reports; Completing annual employee survey reports; Coordinate client events such as health fairs and wellness meetings
- They will work under the direction of the Account Manager and collaboratively as part of an internal team
Requirements
- Strong verbal and written communication skills
- Strong mathematical and analytical skills
- Effective relationship builder
- Proficiency with computer programs, specifically Microsoft Office and Excel
- Positive, can-do attitude
- Ability to be flexible and adapt easily to change and a fast-paced environment
- Detail-oriented approach to work
- Ability to effectively manage high volumes of work
- Strong organizational skills
- Education, Training and Experience: Bachelor’s Degree, required
- Previous experience working in insurance/employee benefits, preferred
- Valid California Life and health license, required within 90 days
- Other: License required after 90 days
