Customer Advocate

• Assist clients and their employees with various benefit questions which may include: Finding physicians; Understanding benefit plans; Reviewing and resolving claims; Resolving transition of care issues; Assistance with authorization/approval issues; Confirming the member cost-share under their plan; Completing annual benchmark reports; Completing annual employee survey reports; Coordinate client events such as health fairs and wellness meetings
• They will work under the direction of the Account Manager and collaboratively as part of an internal team

Client Advocate

Customer Advocate, Level I

Customer Advocate, Exception Handling

Client Advocate

Senior Principal Customer Advocate Manager

Senior Client Advocate