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Benefits Specialist II
OneDigitalBenefits Specialist II managing client accounts and ensuring beneficial operations. Acts as a primary contact for benefits administration and compliance inquiries while improving overall service delivery.
About the role
Key responsibilities & impact- Independently manage and own an assigned book of benefits clients
- Serve as the primary point of contact for benefits administration, system configuration, and compliance-related inquiries
- Resolve complex client issues efficiently while keeping clients informed of status and anticipated resolution timelines
- Maintain strong partnerships with Carrier Relations, Client Relations, Systems, Payroll, Sales, and Compliance teams to deliver seamless service
- Document all client interactions, actions, and resolutions within the case management system
- Lead the specification and implementation of benefits plan designs for renewals and new client plan additions
- Maintain data integrity across all benefits systems, ensuring accuracy of enrollments, elections, rates, and system records
- Serve as a subject matter expert for benefits administration and HRIS platforms
- Optimize benefits systems by analyzing data, improving workflows, documenting procedures, and implementing process improvements
- Responsible for quality control and adherence to established procedures
- Manage open cases to ensure timely resolution
- Ensure accurate triage, escalation, and follow-through on all inquiries
- Identify recurring service issues or utilization trends and recommend solutions
- Drive service efficiency initiatives, automation opportunities, and continuous improvement efforts
- Utilize data processing or support teams for repetitive tasks whenever possible to optimize overall service delivery
- Take ownership of professional development, stretch assignments, and special projects
- Act as a mentor and resource for Benefits Specialist I or junior team members, as needed
- Contribute actively to departmental goals, quarterly objectives, and strategic initiatives
Requirements
What you’ll need- Bachelor’s degree preferred or equivalent experience
- 4+ years of experience in benefits services or benefits administration
- Strong HRIS experience with benefits administration platforms
- Advanced proficiency with Microsoft Office Suite (Excel, Outlook, Word)
- Strong written and verbal communication skills
- Ability to make independent, sound decisions in a client-facing environment
- PrismHR experience is strongly preferred; comparable systems accepted
- Prior payroll or ACA compliance experience
- Experience mentoring or training junior team members
- Insurance license or ability to obtain one
- Demonstrated success in process improvement initiatives
- Strong technical proficiency in benefits system configuration, audits, and troubleshooting
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Benefits System ConfigurationData AnalysisAuditingTroubleshootingMicrosoft Office SuiteCompliance ManagementClient Issue ResolutionDocumentationWorkflow OptimizationService Efficiency Initiatives
Soft Skills
Strong Communication SkillsDecision-MakingMentoringProblem-SolvingCollaboration
Certifications
Insurance License