Benefits Specialist II

OneDigital

Benefits Specialist II managing client accounts and ensuring beneficial operations. Acts as a primary contact for benefits administration and compliance inquiries while improving overall service delivery.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in benefits administration and HRIS platforms, with a strong focus on process improvement, data integrity, and client relationship management. Proven ability to lead initiatives, mentor team members, and ensure compliance within benefits services.

Highest-signal resume keywords

Benefits AdministrationHRIS ExperienceProcess ImprovementClient Relationship ManagementPrismHR Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits System ConfigurationData AnalysisAuditingTroubleshootingMicrosoft Office SuiteCompliance ManagementClient Issue ResolutionDocumentationWorkflow OptimizationService Efficiency Initiatives

Soft Skills

Strong Communication SkillsDecision-MakingMentoringProblem-SolvingCollaboration

Tools & Technologies

HRIS PlatformsCase Management SystemData Processing ToolsBenefits Administration Platforms

Certifications & Qualifications

Insurance License

Industry Keywords

Benefits ServicesCompliancePayrollACA ComplianceClient Relations

About the role

Key responsibilities & impact

Independently manage and own an assigned book of benefits clients
Serve as the primary point of contact for benefits administration, system configuration, and compliance-related inquiries
Resolve complex client issues efficiently while keeping clients informed of status and anticipated resolution timelines
Maintain strong partnerships with Carrier Relations, Client Relations, Systems, Payroll, Sales, and Compliance teams to deliver seamless service
Document all client interactions, actions, and resolutions within the case management system
Lead the specification and implementation of benefits plan designs for renewals and new client plan additions
Maintain data integrity across all benefits systems, ensuring accuracy of enrollments, elections, rates, and system records
Serve as a subject matter expert for benefits administration and HRIS platforms
Optimize benefits systems by analyzing data, improving workflows, documenting procedures, and implementing process improvements
Responsible for quality control and adherence to established procedures
Manage open cases to ensure timely resolution
Ensure accurate triage, escalation, and follow-through on all inquiries
Identify recurring service issues or utilization trends and recommend solutions
Drive service efficiency initiatives, automation opportunities, and continuous improvement efforts
Utilize data processing or support teams for repetitive tasks whenever possible to optimize overall service delivery
Take ownership of professional development, stretch assignments, and special projects
Act as a mentor and resource for Benefits Specialist I or junior team members, as needed
Contribute actively to departmental goals, quarterly objectives, and strategic initiatives

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent experience
4+ years of experience in benefits services or benefits administration
Strong HRIS experience with benefits administration platforms
Advanced proficiency with Microsoft Office Suite (Excel, Outlook, Word)
Strong written and verbal communication skills
Ability to make independent, sound decisions in a client-facing environment
PrismHR experience is strongly preferred; comparable systems accepted
Prior payroll or ACA compliance experience
Experience mentoring or training junior team members
Insurance license or ability to obtain one
Demonstrated success in process improvement initiatives
Strong technical proficiency in benefits system configuration, audits, and troubleshooting