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Senior HR Integration Consultant
OneDigitalManage ASO and PEO migration teams at OneDigital, focusing on timely client onboarding and team mentorship. Collaborate across departments to improve processes and client experiences.
Tech Stack
Tools & technologiesC++
About the role
Key responsibilities & impact- Manage ASO and PEO migration team to ensure clients start on projected timeline.
- Strong Communication skills between all parties and across departments.
- Assist team on problem solving as well as any escalations that arise.
- Mentor and guide migration teams to succeed in their career goals.
- Front line Manager for both ASO and PEO DigitalEdge builds
- Monitors KPI’s on all internal and external deliverables.
- Recommends and Builds SOP’s which will provide a better Customer Experience
- Works with multiple teams and departments as needed
- Mentors team by having weekly 1:1 meeting along with evaluating and monitoring their work loads.
- Conducts internal team meeting(s) and trains when needed
- Participates, when necessary, in welcome meeting with intros, expectations, timelines, ASO & PEO explanation.
- Able to implement payroll as well as Time and Labor in both the ASO and PEO platforms during overflow situations or key strategic projects
- May need to travel to an onsite location to onboard or manage an account
- Other duties as appropriate to the objectives of the role and goals of Resourcing Edge
Requirements
What you’ll need- Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Multiple years in Customer Service
- Multiple Payroll Platform Knowledge
- Experience in growth and change management
- Ability to analyze/adjust internal processes for better results in onboarding and operations
- Excellent organizational skills with an attention to detail and the ability to handle and prioritize multiple projects
- Strong troubleshooting and problem-solving skills
- Ability to present information effectively and respond to questions from groups of managers, clients, and customers.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.
- Human Capital Management, ASO or PEO experience
- CPP and/or SHRM certification
- Benefits and TLM knowledge a plus
- 4 + years of strong customer service experience and supervisor experience in implementation.
- Expert skills in Microsoft Office Suite
- Energetic & Collaborative with multiple teams and departments
Benefits
Comp & perks- health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- robust learning and development programs
- reimbursement of job-related expenses
- employee perks and discounts
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Payroll ImplementationProcess AnalysisKPI MonitoringSOP DevelopmentTroubleshootingTime And Labor ManagementOnboardingChange ManagementProject PrioritizationCustomer Experience Improvement
Soft Skills
Strong CommunicationMentoringProblem-SolvingOrganizational SkillsCollaboration
Certifications
CPPSHRM