Human Resources Business Partner

OneDigital

Human Resources Business Partner responsible for enhancing client relationships and maintaining workplace culture at OneDigital. Collaborate with stakeholders in the PEO industry to optimize service delivery.

Posted 6/16/2026full-timeOhio • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Developing new client relationships and serve as direct contact for the client key stakeholders and decision makers.
Provides guidance and support to client inquiries regarding payroll, benefits, human resources, and general employee relations as applicable, escalating to partnering departments as needed.
Manage ongoing long-term client relationships by resolving issues, communicating any changes in program parameters, providing procedure updates, etc.
Meet with assigned clients quarterly or by defined schedule to determine service quality and/or service needs.
Ensure clients maintain a favorable perception of RE’s service delivery and quality.
Ensuring the streamlining of information flow between clients and the organization, escalating discussions, as appropriate, regarding technology related issues, expectations, concerns, and procedural changes.
Conduct new client orientations, including benefits enrollment, and new hire onboarding.
Conduct demos of web and software products for prospective clients and provide software training for new clients and/or new client contacts.
Provide training to client contacts on RE’s services, process, payroll systems, employee benefits and support procedures.
Provides feedback and suggestions on RE products, issues, processes, and procedures to enhance efficiency and continuous improvement for service delivery.
Evaluate, and act to improve client satisfaction with all aspects of the organization’s services by working with leadership and operations to proactively supply client needs.
Monitor and report on open inquiry case management issues by serving as an additional escalation point to resolve client issues.

Requirements

What you’ll need

Bachelor’s degree preferred; or 6+ years’ experience will be accepted in lieu of degree
3+ year’s professional Operations, Client Services, Account Management and/or Sales experience
Proficiency in Microsoft Office, HRIS systems, PowerPoint, Outlook
Must have excellent oral, written, and interpersonal communication skills
Demonstrated ability to work effectively in a diverse workforce.

Benefits

Comp & perks

health insurance
wellbeing programs
retirement plans
paid time off
overtime pay for non-exempt employees
robust learning and development programs
reimbursement of job-related expenses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client relationship managementissue resolutionemployee onboardingsoftware trainingclient satisfaction evaluationprocess improvementinquiry case management

Soft Skills

communication skillsinterpersonal skillsproblem-solvingadaptabilityteam collaboration